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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

To secure the position as the Operations  Manager within your company Talented Service Manager knowledgeable about Transportation and Repairs. Highly effective at driving quality and service improvements to build loyal, satisfied customers.  Adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 35 years of progressive  experience. Enthusiastic and knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.  Proficient in business practice, standards of operation and customer needs. Able to set and maintain high expectations for all team members. Talented Client Executive eager to maximize sales success and drive business growth. Veteran relationship-builder and conflict-manager with strong communication and organizational abilities. Looking to leverage 35 years of experience to pursue a growth-oriented position. Dependable,  bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Skills
  • Proficient in Prophecy, Microsoft Office, Outlook
  • Documentation and reporting
  • Customer service management
  • Team leadership
  • Fluent in English, German
  • Proficient in Scheduling loads, assigning trucks, ordering any necessary permits, escorts, route surveys. Check calls, load settlements. Tracking shipments.
Work History
Shop foreman/ Service Mgr, 07/2004 to 04/2007
Del Grande Dealer Group, ,
  • Same basic responsibilities as at KC Pete, but also filled in for Service Mgr.
  • after position was vacated, until refilled (6 months).
  • Transitioned into Care for customer concerns and complaints.
  • Collected difficult invoices And reported directly to the director of operations.
2007-2010 Fleet Manager, 04/2007 to 02/2010
Del Grande Dealer GroupSan Jose, CA,
  • Achieved a [Number]99[Number]% on-time shipment rate.
  • Tracked time spent on assignments each day for productivity reporting.
  • Oversaw hiring and training of [Number] new employees each quarter.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Redirected shipments en route in response to customer requests.
  • Established long-term customer relationships through prompt and courteous service.
  • Assigned and recorded job Numbers for [Number] jobs per shift.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Divided cargo received by account Number and intended location.
Service Manager, 03/2010 to 06/2014
Kansas City PeterbiltCity, STATE,
  • Developed written plans and obtained customer consent to proceed.
  • Oversaw team of service professionals focused on [Area].
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Worked directly with sales and parts departments to achieve goals.
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Maintained comprehensive knowledge of service dept. to better serve customers and meet demanding sales objectives.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Generated and developed leads to acquire new clients.
Service Manager, 07/2014 to Current
Olinger Heavy HaulingCity, STATE,
  • Reported carrier-performance metrics and monthly costs reports to executive team.
  • Picked up incoming stock and delivered materials to designated locations.
  • Divided cargo received by account Number and intended location.
  • Identified and implemented supply chain improvement opportunities such as Freight Brokers.
  • Assigned and recorded job Numbers for all  jobs per shift.
  • Achieved a 99% on-time shipment rate.
  • Tracked time spent on assignments each day for productivity reporting.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Redirected shipments en route in response to customer requests.
  • Forecasted manpower requirements based on daily workload and company targets.
Education
High School Diploma: , Expected in May 1973
Anoka Senior High School - ,
GPA:
Interests
Interests , Motorcycle enthusiast, horseback riding, and fishing.

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Resume Overview

School Attended

  • Anoka Senior High School

Job Titles Held:

  • Shop foreman/ Service Mgr
  • 2007-2010 Fleet Manager
  • Service Manager
  • Service Manager

Degrees

  • High School Diploma

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