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Shipping Specialist/Production Control Planner Resume Example

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SHIPPING SPECIALIST/PRODUCTION CONTROL PLANNER
Summary

Leader in supply chain, specializing in shipping and packaging. Leads my team to success by actively seeking new learning opportunities for myself and my team. Process driven, and highly qualified in training employees. Leader in team audits, as well as problem solving techniques. Believes in leading by example, and filling in where necessary to achieve KPIs and minimize service disruption. Actively seeks to improve customer satisfaction and increase cost savings, while maintaining good employee relations to encourage work ethic and productivity.

Skills
  • Aware of quality concerns and is process driven
  • Actively seeks to improve the skills of my team to encourage effortless high performance
  • Commands and controls daily operations
  • Leads by example
  • Actively seeks new learning opportunities to improve both myself and the business
  • Specialist in shipping, including packaging standards
Experience
06/2018 to Current
Shipping Specialist/Production Control PlannerIMI Norgren Automation Solutions － Saline, MI
  • Peer reviews work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
  • Sorted, verified and staged finished work for approval, binding and distribution.
  • Managed shipping department, including all training as well as updating all packaging instructions for maximum cost efficiency and product safety.
  • International compliance champion for all shipping and receiving matters, including interdepartmental documentation.
  • Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts, most notably with packaging materials and specifications.
  • Performed site evaluations, customer surveys and team audits. Leader in 5S, as well as A3, 3C and 8D problem solving techniques.
  • Team leader in delivering project requirements, developing solutions and meeting deadlines.
  • Team leader in cycle count, as well as being our multiple department RMA specialist and lead trainer for supply chain (kitting, shipping, receiving, planning)
  • Customer service knowledge
  • Actively seeks to learn new skills and develop establish processes for maximum efficiency. Highly process driven.
  • Enjoys managing the team but also willing to jump in in any way necessary. Established myself proficient in all supply chain roles in order to better understand and develop both myself and my team.
  • Reduced customer complaints for mishipments and damaged product, while improving on time delivery.
  • Regularly stays late and ensures product meets required shipping deadlines, side by side with my team.
07/2017 to 06/2019
Bar ManagerNorthern Oak Brewery － Holly, MI
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
04/2015 to 06/2017
Marketing ManagerWorldwise.net － Clarkston, MI
  • Directed market planning and research to identify new business opportunities.
  • Executed optimal sales strategies to achieve commercial goals for all markets.
  • Developed and implemented digital marketing plans incorporating SEO, social media platforms and video campaigns.
  • Exceeded sales and profit goals by supervising all marketing and planning activities.
  • Researched market competitors to identify potential new products and service opportunities.
  • Managed social media campaigns and accounts for diverse range of clientele.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Oversaw and mentored business development personnel to optimize performance.
  • Coordinated with sales, marketing, technical service and customer relations to drive on-time, under-budget project completion.
  • Managed customer digital marketing strategies to meet client goals and objectives.
Education and Training
06/2011
High School DiplomaHolly High School － Holly, MI
Accounting, Business, PhilosophyOakland Community College － Bloomfield Hills, MI
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Resume Overview

Companies Worked For:

  • IMI Norgren Automation Solutions
  • Northern Oak Brewery
  • Worldwise.net

School Attended

  • Holly High School
  • Oakland Community College

Job Titles Held:

  • Shipping Specialist/Production Control Planner
  • Bar Manager
  • Marketing Manager

Degrees

  • High School Diploma
    Accounting, Business, Philosophy

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