Shipping Specialist resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned optimist. Experienced customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in safety regulations and procedures.
Motivated to apply education and abilities to enhance team efficacy. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in most microsoft office suite processes with advanced interpersonal abilities.
Skills
Problem resolution
Organization
MS Office
Customer service
Dispatching
Planning and coordination
Team building
Communication
Data entry
QUALITY assurance
Inventory Control
Training and development
Safety and compliance
SAP sytem - EWM and ECC functions
Route planning
Experience
03/2021 to CurrentShipping SpecialistAirgas Inc | Fort Worth, TX,
Use SAP to fulfill and ship Customer ICTOs internationally and STOs domestically in a timely manner.
Check items to be shipped against work orders to confirm correct quantities, destination and routing.
Coached new staff preparing outgoing shipments in SAP EWM and ECC.
Monitor merchandise shipped from facility to ensure its quick flow through customs.
Created audit flow chart for consistent quality toward that purpose.
Respond to customer emails regarding Urgent orders and SAP issues in a concise and efficient manner.
Trained to correct IC errors to speed the process of problem shipments.
Advocated for Safety Practices. Was a member of the Ryder Safety Team.
09/2020 to 03/2021Temp WorkerRandstad LLC | City, STATE,
Ship Service Specialist at Ryder Logistics as a Contractor for Applied Materials.
Used SAP program to ship products on International ICTOs and Domestic STOs to AMAT, its subsidiaries and its customers.
Provided quality service to customers and associates inquiring about product availability or order status.
Developed and established professional working relationships with staff from various levels both within and outside department.
Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
Worked hard to learn required tasks quickly to maximize performance.
Built and maintained working relationships with peers and upper management.
09/2016 to 02/2020Logistics Team MemberAmazon Com Services Inc | City, STATE,
Advocated for accident preparedness and safety training to maintain safe working conditions. Was member of Amazon Employee Safety Committee.
Obtained and coordinated equipment required to meet team objectives, to include ensuring it was repaired and updated by working closely with IT.
Worked closely with team members - our team and inbound/outbound teams - to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including audits and case work.
Checked drivers into computer system, using Amazon LPN software and apps, and directed drivers to appointed dock locations. Ensured drivers left on schedule with correct loads.
Drove tractor mules connected to full and/or empty trailers and ensured said trailers were in good condition and at correct spaces and dock doors.
Improved operations by working with team members and vendors through case work to find workable solutions.
Learned additional apps and Amazon proprietary programs to support administrative needs.
09/2016 to 02/2020Inventory Control/Quality Assurance Problem SolveAmazon Com Services Inc | City, STATE,
Collaborated with management to discuss effective plans for resolving major quality problems.
Used Amazon proprietary apps to ensure physical/virtual match of products and labels.
Contributed to business growth by ensuring customer satisfaction with service and quality, including "sell by" date verification and damage item handling.
Worked with management and personnel to educate on QA standards and ensured all standards were met.
Trained new team members at newly opened location on software and hardware functionality, best practices and protocol.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
01/2011 to 07/2016ERMV SpecialistYoung Williams PLLC | City, STATE,
Provided excellent service and attention to customers through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management (Texas OAG liaison) for providing exceptional customer service.
Handled all delegated tasks, including making calls, sending letters and following up on contacts resulting in increased Child Support payments for duration of project.
Utilized WebER and Young Williams proprietary software, as well as Microsoft Word and Excel to compile data gathered from various sources.
Utilized search engines such as Google, Yahoo, 411.com and Texas Comptroller website to find employers to update OAG employer database and to contact employers for Child Support purposes.
Followed up with employers to ensure they had the information and paperwork they need to withhold Child Support and send it to authorities to be disbursed to correct recipients.
01/2007 to 12/2010ERMV SpecialistSedona Staffing Services LLC (sub For TX GovLink) | City, STATE,
Handled all delegated tasks, including calling employers and updating their information in the OAG Employer database.
Utilized MAX and WebER as well as Microsoft Word and Excel to compile data gathered from various sources.
Utilized search engines such as Google, Yahoo, 411.com, Texas Comptroller website to find employer(including corporations, sole proprietors and single use employer) contact information.
Recognized by management and OAG project liaison for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in 1985High School Diploma | Parkland High School, El Paso, TXGPA:
Expected in Math Major, Education Minor, BA Program | University of Texas El Paso, El Paso, TX, GPA:
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