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Shift Supervisor, Customer Service, Administrative/Clerical Support Resume Example

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SHIFT SUPERVISOR, CUSTOMER SERVICE, ADMINISTRATIVE/CLERICAL SUPPORT
Summary
Dedicated and focused Administrative/Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Accomplishments
  • Meticulous attention to detail
  • Microsoft Office proficiency Results-oriented
  • Dedicated team player Professional and mature
  • Strong interpersonal skills Strong problem solver
  • AR/AP Dedicated team player
  • Mail management Strong interpersonal skills
  • Meeting planning
  • Schedule management
  • Coordinated all department functions for team of 25 + employees
  • Increased office organization by developing more efficient filing system and customer database
  • protocols.Promoted to manager after 8 months of employment
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player
  • attitude.Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime
  • as needed
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding store operations, product, promotions and orders
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information
Experience
Shift Supervisor, Customer Service, Administrative/Clerical Support 09/2011 to 02/2013 NLSC Glendale/Encino, CA Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained an up-to-date department organizational chart.Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Served as mentor to junior team members.
Client Services - Supervisor 03/2010 to 07/2011 Diagnostic Laboratories Chatsworth, CA Managed team of 25 of Customer Service Reps. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Coordinated with doctors and registered nurses to develop care plans for patients.Organized, updated and maintained over 200 patient charts.
Office Manager 02/2009 to 01/2010 All Care Chiropractic Center Chatsworth, CA Supported patients with customized patient teaching tools. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Organized, updated and maintained over 200 patient charts. Educated patients about their treatments. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for the physicians.
Administrative/Clerical 04/2006 to 01/2009 Marani Spirits North Hollywood, CA Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Served as central point of contact for all outside vendors needing to gain access to the building. Organized files, developed spreadsheets, faxed reports and scanned documents. Provided logistical support to visiting executives in coordination with other Executive Assistants. Screened telephone calls and inquiries and directed them as appropriate. Conducted extensive online and phone research.
Education
Associate of Science: General/Business Management Glendale Community College Glendale, CA, US Associate of Science: General/Business Management/ Healthcare Glendale Community College - Glendale, CA, United States Still attending to transfer.
Certifications
HIPAA
Presentations
conferences
Skills
Receptionist, Administrative/clerical, Clerical, Greeting, Telephone, Access, Customer Service, Retail Sales, Clerical Support, Correspondence, Customer Support, Mentor, Sales, Sales Goals, Account Management, Client Services, Customer Inquiries, Operations, Payroll, Process Improvements, Quality Assurance, Satisfaction, Training, Administrative Support, Hipaa, Invoices, Liaison, Medical Records, Office Manager, Teaching, Ap, Ar, Cash, Credit, Database, Excellent Multitasker, Filing, Key Accounts, Maintenance, Microsoft Office, Ms Office, Office Organization, Problem Solver, Simultaneously, Team Player, Associate, Business Management, Healthcare
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Resume Overview

Companies Worked For:

  • NLSC
  • Diagnostic Laboratories
  • All Care Chiropractic Center
  • Marani Spirits

School Attended

  • Glendale Community College

Job Titles Held:

  • Shift Supervisor, Customer Service, Administrative/Clerical Support
  • Client Services - Supervisor
  • Office Manager
  • Administrative/Clerical

Degrees

  • Associate of Science : General/Business Management

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