SHIFT SUPERVISOR, CUSTOMER SERVICE, ADMINISTRATIVE/CLERICAL SUPPORT
Dedicated and focused Administrative/Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Meticulous attention to detail
Microsoft Office proficiency Results-oriented
Dedicated team player Professional and mature
Strong interpersonal skills Strong problem solver
AR/AP Dedicated team player
Mail management Strong interpersonal skills
Coordinated all department functions for team of 25 + employees
Increased office organization by developing more efficient filing system and customer database
protocols.Promoted to manager after 8 months of employment
Received a merit raise for strong attention to detail, exemplary customer service and team-player
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Greeted customers upon entrance and handled all cash and credit transactions
Assisted customers over the phone regarding store operations, product, promotions and orders
Assisted in the managing of the company database and verified, edited and modified members' information
Shift Supervisor, Customer Service, Administrative/Clerical Support09/2011 to 02/2013NLSCGlendale/Encino, CAManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained an up-to-date department organizational chart.Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Served as mentor to junior team members.
Client Services - Supervisor03/2010 to 07/2011Diagnostic LaboratoriesChatsworth, CAManaged team of 25 of Customer Service Reps. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Coordinated with doctors and registered nurses to develop care plans for patients.Organized, updated and maintained over 200 patient charts.
Office Manager02/2009 to 01/2010All Care Chiropractic CenterChatsworth, CASupported patients with customized patient teaching tools. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Organized, updated and maintained over 200 patient charts. Educated patients about their treatments. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for the physicians.
Administrative/Clerical04/2006 to 01/2009Marani SpiritsNorth Hollywood, CAManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Served as central point of contact for all outside vendors needing to gain access to the building. Organized files, developed spreadsheets, faxed reports and scanned documents. Provided logistical support to visiting executives in coordination with other Executive Assistants. Screened telephone calls and inquiries and directed them as appropriate. Conducted extensive online and phone research.
Associate of Science: General/Business ManagementGlendale Community CollegeGlendale, CA, USAssociate of Science: General/Business Management/ Healthcare Glendale Community College - Glendale, CA, United States Still attending to transfer.
Receptionist, Administrative/clerical, Clerical, Greeting, Telephone, Access, Customer Service, Retail Sales, Clerical Support, Correspondence, Customer Support, Mentor, Sales, Sales Goals, Account Management, Client Services, Customer Inquiries, Operations, Payroll, Process Improvements, Quality Assurance, Satisfaction, Training, Administrative Support, Hipaa, Invoices, Liaison, Medical Records, Office Manager, Teaching, Ap, Ar, Cash, Credit, Database, Excellent Multitasker, Filing, Key Accounts, Maintenance, Microsoft Office, Ms Office, Office Organization, Problem Solver, Simultaneously, Team Player, Associate, Business Management, Healthcare