Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
· Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
· Delivered prompt, friendly service to all customers in Men's clothing and rental store.
· Helped customers select attractive, figure-flattering items.
· Encouraged customers to find accessories and other upsell items to complete ensembles.
· Listened to customer needs and desires to identify and recommend optimal products.
· Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
· Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
· Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs.
· Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
· Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
· Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
· Helped with planning schedules and delegating assignments to meet coverage and service demands.
· Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
· Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
· Monitored security and handled incidents calmly.
· Onboarded new employees, including training, mentoring and new hire documentation.
· Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
· Met or exceeded monthly sales goals as team leader by up to 50%. Receiving service awards for reaching over $500,000 in sales each year for 10 years in a row.
· Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
· Trained and managed associates in customer service and sales techniques.
· Coached team on effective upselling and cross-selling methods.
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