Shift Manger Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Inventory controls
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Training and Development
  • Team Building
  • Training and mentoring
  • Schedule Management
  • Staff Management
  • Customer Service
  • Good telephone etiquette
  • Teamwork
  • Interpersonal Communication
Work History
Shift Manger, 08/2020 to Current
Fedex Cross BorderMorgantown, WV,
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
Rural Carrier Associate, 07/2019 to 08/2020
Franklin ElectricMS, State,
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Wrote detailed trip reports with all notable details, including road conditions, weather and obstacles encountered.
  • Sorted mail according to order of address appearance for easy access in field.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
Wardrobe Consultant, 05/2016 to 07/2019
Men's WearhouseCity, STATE,

· Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.

· Delivered prompt, friendly service to all customers in Men's clothing and rental store.

· Helped customers select attractive, figure-flattering items.

· Encouraged customers to find accessories and other upsell items to complete ensembles.

· Listened to customer needs and desires to identify and recommend optimal products.

· Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

· Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

· Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.

· Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Assistant Store Manager, 06/2003 to 05/2016
Men's WearhouseCity, STATE,

· Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

· Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

· Helped with planning schedules and delegating assignments to meet coverage and service demands.

· Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

· Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

· Monitored security and handled incidents calmly.

· Onboarded new employees, including training, mentoring and new hire documentation.

· Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

· Met or exceeded monthly sales goals as team leader by up to 50%. Receiving service awards for reaching over $500,000 in sales each year for 10 years in a row.

· Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

· Trained and managed associates in customer service and sales techniques.

· Coached team on effective upselling and cross-selling methods.

High School Diploma: , Expected in
Independence High School - Glendale, AZ

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Independence High School
Job Titles Held:
  • Shift Manger
  • Rural Carrier Associate
  • Wardrobe Consultant
  • Assistant Store Manager
  • High School Diploma