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shift manager in training customer service associate resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Retail Sales Associate with more than 3 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Skills
  • Customer-oriented
  • Motivated team player
  • Retail sales
  • Active listening skills
  • Upselling techniques
  • Personable
Work History
06/2010 to 04/2013
Shift Manager in Training / Customer Service Associate Lake Havasu City Lake Havasu City, AZ, United States
  • Assist customers by providing information and resolving their complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, and cash registers.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Place food servings on plates or trays according to orders or instructions.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Prepare food items, such as sandwiches, salads, soups, or beverages.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Record amounts and types of special food items served to customers.
07/2014 to Current
Cashier Vera Bradley, Inc. Bethesda, MD,
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
07/2014 to Current
Store Associate Spirit Halloween City, STATE,
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Expected in 2012 to to
High School Diploma:
Gloucester Catholic High School - Gloucester City, New Jersey
GPA:
  • 3.2 GPA
  • Member of Service Squad Club
  • Continuing education in Criminal Justice
Expected in to to
.:
Gloucester County College - ,
GPA:
  • Minor in History
Skills
calculators, cash registers, credit, Criminal Justice, mark, policies

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Resume Overview

School Attended

  • Gloucester Catholic High School
  • Gloucester County College

Job Titles Held:

  • Shift Manager in Training / Customer Service Associate
  • Cashier
  • Store Associate

Degrees

  • High School Diploma
  • .

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