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shift manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking and reliable concession worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, skilled at receiving orders, proactive, the best in customer service, and punctual with team-oriented mentality.

I am also a pizza maker with a year of experience preparing dough, operating ovens and slicing hot pizza. Energetic with excellent hand-eye coordination while preparing and assembling hand-crafted items. Team-player skilled at working in small spaces and under strict time requirements with other employees while maintaining morale.

Skills
  • Food processing
  • Ingredient preparation
  • Kitchen organization
  • Stocking supplies
  • Team management
  • Cleaning and sanitization
  • Customer service
  • Planning and coordination
  • Communications
  • Supervision
  • Problem resolution
Experience
07/2020 to Current
Shift Manager Giant Eagle Warren, OH,
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Increased customer base and market share by promoting product through diverse channels.
  • Cross-trained in every store role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Generated reports to assess performance and make adjustments.
  • Surpassed daily sales goals by cross-selling and promoting additional products.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Delivered fast, friendly and knowledgeable service.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Helped with cashing checks, money orders, sending and receiving western unions, bill payments, phone calls, and organizing paperwork
  • Products offered are stamps, envelopes, Epin, and prepaid visa cards
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales [Number]% by suggesting specific purchases to customers.
12/2018 to 03/2020
Concession Cashier, Pizza Maker Avis Budget Group Kahului, HI,
  • Applied conversational spanish and english abilities to connect with individuals and better serve individual needs.
  • Accurately handled payments daily in cash and credit cards.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Increased sales by suggesting specific purchases to customers.
  • Cross-trained in Concession and Pizza Hut roles in order to provide skilled backup for team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Stayed up to date on current item discounts to support promotions.
  • Worked closely with front-end staff to assist customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
  • Operated pizza oven along with other kitchen equipment.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Created from-scratch pizza dough daily in large quantities.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Executed all daily tasks and assisted other team members when needed.
01/2016 to 07/2017
Tire Changer Guardado's Tire Service City, STATE,
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Diagnosed and repaired tires.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Planned work and determined appropriate tools and equipment.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered calls to answer customer questions.
Education and Training
Expected in 06/2020 to to
High School Diploma:
Channelview High School - Channelview, TX
GPA:

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Resume Overview

School Attended

  • Channelview High School

Job Titles Held:

  • Shift Manager
  • Concession Cashier, Pizza Maker
  • Tire Changer

Degrees

  • High School Diploma

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