Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
•Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
•Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
•Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
•Developed and maintained effective working relationships with team members, management, and customers.
•Coordinated work handoffs and schedules with other Managers.
•Oversaw day-to-day operations and special projects in a fast-paced setting.
•Managed employee performance through coaching, and counseling.
•Improved the performance of individual team members by motivating and training each person.
•Performed facility checks to verify cleanliness and client safety.
Tracked labor and restaurant sales
•Assisted other managers with restaurant inventory, while completing bar inventory.
•Interview, hire, and train employees.
•Handling money, safe counts, and money drops.
•Preformed food and liquor orders for restaurant.
•Positioned skilled staff in key areas throughout shift to optimIze department productivity.
•Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Certification to sell and serve alcohol in Texas.
Food delivery and safety certificate.
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