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Shift Manager Resume Example

Resume Score: 90%

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SHIFT MANAGER
Summary

Results focused leader specializing in driving operations growth, building solid teams, providing exceptional customer service and creating a strong company image. Eager to offer energy towards maximizing a top employers success.

Skills
  • People Oriented / Excellent communication / Customer Relations 
  • Data Entry / Expense and Labor Control  / Microsoft Office skills
  • Management / Team Development / Influencing leading and delegating responsibility
  • Conflict Management / Creative Thinking / Time Management
  • Regulatory compliance / Flexibility / Active listening
Experience
Shift ManagerSep 2013 to Feb 2016
Company Name - City, State
  • Handling administration and paperwork
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Assessing and improving profitability
  • Recruiting, training and supervising staff
  • Handling Guest complaints.
  • Open/close Store (Keyholder)
Sales and Services RepresentativeAug 2015 to Jan 2016
Company Name - City, State
  • Handle complaints; provide appropriate solutions and alternatives within the time limits
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Followed communication procedures, guidelines and policies
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Seize opportunities to upsell products when they arise
  • Maintained up-to-date records at all times.
Assistant Store ManagerJan 2016 to Aug 2016
Company Name - City, State
  • Responsible for safety of staff and customers
  • Counseled and disciplined staff when necessary.
  • Managed accounts payable, accounts receivable and payroll.
  • Train and develop upcoming managers
  • Responsible for cash flow
  • Maintain a safe and clean work environment
  • Observes food safety
  • Open/Close Store
  • Recruit new employees
CashierNov 2016 to Apr 2017
Company Name - City, State
  • Up-sold additional menu items, beverages and deserts to increase restaurant profits.
  • Took steps to meet customer needs and effectively resolve food or service issues
  • Served Fresh, hot food with a smile in a timely manner.
Server/WaiterFeb 2017 to Current
Company Name - City, State
  • Assisted diners with seating as needed
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Increased customer attendance by providing fast and friendly service
Pod WorkerJun 2017 to Current
Company Name - City, State
  • Temorary assignment Building pods for the amazon warehouse
  • Work at a rapid pace to meet tight deadline
Education and Training
Some College, Business Management2015Florida State College at Jacksonville - City, State, Duval

Went to school for a year and completed a couple classes became hetic juggling work and school but I hope to continue

Activities and Honors
  • Published Author in 5 books 
  • Spoken word Poet
  • In 2009 Was presented with Champion For Children Award by the State of Florida
  • Have over 150+  Hours of Community Service

Additional Information
  • Willing to relocate anywhere in the United Staes
  •  ServSafe July 2016 to Present
  • Open Schedule Willing to work day/night, weekends and holidays
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Florida State College at Jacksonville

Job Titles Held:

  • Shift Manager
  • Sales and Services Representative
  • Assistant Store Manager
  • Cashier
  • Server/Waiter
  • Pod Worker

Degrees

  • Some College , Business Management 2015

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