Shift Manager Resume Example Meritage Careers Wendy's

SHIFT MANAGER

Summary

Results focused leader specializing in driving operations growth, building solid teams, providing exceptional customer service and creating a strong company image. Eager to offer energy towards maximizing a top employers success.

Skills

People Oriented / Excellent communication / Customer Relations
Data Entry / Expense and Labor Control / Microsoft Office skills
Management / Team Development / Influencing leading and delegating responsibility
Conflict Management / Creative Thinking / Time Management
Regulatory compliance / Flexibility / Active listening

Experience

Shift ManagerSep 2013 to Feb 2016
Meritage Careers Wendy's － Jacksonville, FL

Handling administration and paperwork
Scheduled and directed staff in daily work assignments to maximize productivity.
Build sustainable relationships and engage customers by taking the extra mile
Assessing and improving profitability
Recruiting, training and supervising staff
Handling Guest complaints.
Open/close Store (Keyholder)

Sales and Services RepresentativeAug 2015 to Jan 2016
Convergys － Jacksonville, FL

Handle complaints; provide appropriate solutions and alternatives within the time limits
Demonstrated mastery of customer service call script within specified timeframes.
Followed communication procedures, guidelines and policies
Manage large amounts of inbound and outbound calls in a timely manner
Seize opportunities to upsell products when they arise
Maintained up-to-date records at all times.

Assistant Store ManagerJan 2016 to Aug 2016
Burger King － Jacksonville, FL

Responsible for safety of staff and customers
Counseled and disciplined staff when necessary.
Managed accounts payable, accounts receivable and payroll.
Train and develop upcoming managers
Responsible for cash flow
Maintain a safe and clean work environment
Observes food safety
Open/Close Store
Recruit new employees

CashierNov 2016 to Apr 2017
Chipotle － Jacksonville, fl

Up-sold additional menu items, beverages and deserts to increase restaurant profits.
Took steps to meet customer needs and effectively resolve food or service issues
Served Fresh, hot food with a smile in a timely manner.

Server/WaiterFeb 2017 to Current
Dennys － Saint Augustine, FL

Assisted diners with seating as needed
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Increased customer attendance by providing fast and friendly service

Pod WorkerJun 2017 to Current
Employee NPSG － Jacksonville, FL

Temorary assignment Building pods for the amazon warehouse
Work at a rapid pace to meet tight deadline

Education and Training

Some College, Business Management2015Florida State College at Jacksonville － Jacksonville, FL, Duval

Went to school for a year and completed a couple classes became hetic juggling work and school but I hope to continue

Activities and Honors

Published Author in 5 books
Spoken word Poet
In 2009 Was presented with Champion For Children Award by the State of Florida
Have over 150+ Hours of Community Service

Additional Information

Willing to relocate anywhere in the United Staes
ServSafe July 2016 to Present
Open Schedule Willing to work day/night, weekends and holidays

Resume Overview

Companies Worked For:

Meritage Careers Wendy's
Convergys
Burger King
Chipotle
Dennys
Employee NPSG

School Attended

Florida State College at Jacksonville

Job Titles Held:

Shift Manager
Sales and Services Representative
Assistant Store Manager
Cashier
Server/Waiter
Pod Worker

Degrees

Some College , Business Management 2015

Shift Manager Resume Example

Resume Score: 90%

Resume Overview

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