SEARCH

Shift Manager Resume Example

Resume Score: 90%

Love this resume? Build Your Own Now
SHIFT MANAGER
Summary

Results focused leader specializing in driving operations growth, building solid teams, providing exceptional customer service and creating a strong company image. Eager to offer energy towards maximizing a top employers success.

Skills
  • People Oriented / Excellent communication / Customer Relations 
  • Data Entry / Expense and Labor Control  / Microsoft Office skills
  • Management / Team Development / Influencing leading and delegating responsibility
  • Conflict Management / Creative Thinking / Time Management
  • Regulatory compliance / Flexibility / Active listening
Experience
Shift Manager Sep 2013 to Feb 2016
 Meritage Careers Wendy's － Jacksonville, FL
  • Handling administration and paperwork
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Assessing and improving profitability
  • Recruiting, training and supervising staff
  • Handling Guest complaints.
  • Open/close Store (Keyholder)
Sales and Services Representative Aug 2015 to Jan 2016
 Convergys － Jacksonville, FL
  • Handle complaints; provide appropriate solutions and alternatives within the time limits
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Followed communication procedures, guidelines and policies
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Seize opportunities to upsell products when they arise
  • Maintained up-to-date records at all times.
Assistant Store Manager Jan 2016 to Aug 2016
 Burger King － Jacksonville, FL
  • Responsible for safety of staff and customers
  • Counseled and disciplined staff when necessary.
  • Managed accounts payable, accounts receivable and payroll.
  • Train and develop upcoming managers
  • Responsible for cash flow
  • Maintain a safe and clean work environment
  • Observes food safety
  • Open/Close Store
  • Recruit new employees
Cashier Nov 2016 to Apr 2017
 Chipotle － Jacksonville, fl
  • Up-sold additional menu items, beverages and deserts to increase restaurant profits.
  • Took steps to meet customer needs and effectively resolve food or service issues
  • Served Fresh, hot food with a smile in a timely manner.
Server/Waiter Feb 2017 to Current
 Dennys － Saint Augustine, FL
  • Assisted diners with seating as needed
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Increased customer attendance by providing fast and friendly service
Pod Worker Jun 2017 to Current
 Employee NPSG － Jacksonville, FL
  • Temorary assignment Building pods for the amazon warehouse
  • Work at a rapid pace to meet tight deadline
Education and Training
Some College, Business Management 2015 Florida State College at Jacksonville － Jacksonville, FL, Duval

Went to school for a year and completed a couple classes became hetic juggling work and school but I hope to continue
Activities and Honors
  • Published Author in 5 books 
  • Spoken word Poet
  • In 2009 Was presented with Champion For Children Award by the State of Florida
  • Have over 150+  Hours of Community Service

 

Additional Information
  • Willing to relocate anywhere in the United Staes
  •  ServSafe July 2016 to Present
  • Open Schedule Willing to work day/night, weekends and holidays
Build Your Own Now

Resume Overview

Companies Worked For:

  • Meritage Careers Wendy's
  • Convergys
  • Burger King
  • Chipotle
  • Dennys
  • Employee NPSG

School Attended

  • Florida State College at Jacksonville

Job Titles Held:

  • Shift Manager
  • Sales and Services Representative
  • Assistant Store Manager
  • Cashier
  • Server/Waiter
  • Pod Worker

Degrees

  • Some College , Business Management 2015

Advertisement

Similar Resumes

View All
Shift-Manager-resume-sample

Shift Manager

Shipley's Donut; Watagua

Fort Worth, Texas

Posted 626 days ago