shift manager resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable worker with strong background in operating cash registers, being a good leader. Highly organized, skilled at receiving orders, proactive, the best in customer service, and punctual with team-oriented mentality. Knowledgeable Shift Manager proficient in money handling and team management. Successful at overseeing in all areas of operations. Makes tasks a priority to keep assignments and projects on schedule. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Driven to keep costs under control and employees working hard. Highly professional with excellent problem solving and decision making skills.

  • Bilingual- english/spanish
  • Team management
  • Customer service
  • Planning and coordination
  • Communications
  • Supervision
  • Problem resolution
  • Training and mentoring
  • Opening and closing procedures
  • Issue and conflict resolution
  • Management skills
  • Good at Multitasking
Education and Training
Channelview High School Channelview, TX Expected in 05/2020 High School Diploma : - GPA :
Bloomin' Brands, Inc. - Shift Manager
Grandville, MI, 07/2020 - Current
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Increased customer base and market share by promoting product through diverse channels.
  • Cross-trained in every store role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Generated reports to assess performance and make adjustments.
  • Surpassed daily sales goals by cross-selling and promoting additional products.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Delivered fast, friendly and knowledgeable service.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Helped with cashing checks, money orders, sending and receiving western unions, bill payments, phone calls, and organizing paperwork
  • Products offered are stamps, envelopes, Epin, and prepaid visa cards
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales by suggesting specific purchases to customers.
Avis Budget Group - Concession Cashier, Pizza Maker
Lansing, MI, 12/2018 - 03/2020
  • Applied conversational spanish and english abilities to connect with individuals and better serve individual needs.
  • Accurately handled payments daily in cash and credit cards.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Increased sales by suggesting specific purchases to customers.
  • Cross-trained in Concession and Pizza Hut roles in order to provide skilled backup for team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Stayed up to date on current item discounts to support promotions.
  • Worked closely with front-end staff to assist customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
  • Operated pizza oven along with other kitchen equipment.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Created from-scratch pizza dough daily in large quantities.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Executed all daily tasks and assisted other team members when needed.
Guardado's Tire Service - Tire Changer
City, STATE, 01/2016 - 07/2017
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Diagnosed and repaired tires.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Planned work and determined appropriate tools and equipment.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered calls to answer customer questions.

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Resume Overview

School Attended

  • Channelview High School

Job Titles Held:

  • Shift Manager
  • Concession Cashier, Pizza Maker
  • Tire Changer


  • High School Diploma

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