· MS Word · MS Word · MS Excel · MS Outlook: email and calendar · MS PowerPoint · Servesafe Certified
Shift Manager09/2015 to 12/2015Stacked Pickle, LLCWest Lafayette, IN
Supervised front of house and back of house staff.
Oversaw the nightly cleanup of servers and cooks.
Assigned staff to working areas based on business needs.
Handled all guest complaints and deescalated situations.
Balanced all cash drawers before and after shifts.
Completed profit and loss statement reports at the end of each shift.
Routinely performed opening and closing of the store.
Conferences Billing Manager02/2014 to 09/2015Purdue UniversityWest Lafayette, IN
Supervised billing assistants, team of four.
Responsible for 100 conference accounts generating over $1 million dollars in university revenue.
Worked closely with Housing and Food Services Business office to reconcile conferences charges.
Prepared final bills for payment in collaboration with the Fiscal Administrator and Account Clerk.
Prepared summer housing contracts including the use of correct fund, and cost center numbers.
Served as a departmental resource for all summer conferences account management.
Performed final auditing/processing of all summer conferences bills before delivered to department heads.
Front Office Supervisor09/2014 to 05/2015Purdue UniversityWest Lafayette, IN
Oversaw the daily front office operations.
Supervised a team of 9 student workers.
Scheduled, trained, hired, and disciplined employees.
Conducted performance evaluations.
Student Management Intern01/2014 to 05/2014Purdue University University Restaurant GrillsWest Lafayette, IN
Managed the daily lunch operations including staff, customer service, presentation, and production.
Made daily cash deposits, oversaw employees handling cash register.
Developed marketing plans to help increase sales.
Assisted the unit manager with budget control, projecting future sales, and operating statements.
Ensured food safety regulations are properly followed through servsafe practices.
Provided upper level management with weekly projected financial report.
Implemented daily lunch specials to attract new customers.
Student Services Manager12/2009 to 12/2013Purdue UniversityWest Lafayette, IN
Hired over 180 employees per year to staff dining hall.
Conducted training sessions for new employees, including W4, and I9 tax paperwork.
Assistant Manager02/2010 to 05/2012Q'Doba Mexican GrillWest Lafayette, IN
Maintained knowledge of all tax and other payroll related laws and regulations Worked closely with Account Clerk to ensure accurate hours for 180 student employees.
Produced payroll reports for distributions to higher level management.
Recorded and maintained new employee information such as new hires, transfers, and terminations.
Maintained and updated employee hiring systems for accuracy and corrected discrepancies.
Reviewed payroll problems by auditing Kronos systems and staffing reports to correct errors Responded to payroll questions and requests.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Conducted interviews for new hires and drafted offer letter Supervised a team of ten associates.
Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
Established food waste procedures in collaboration with General Manager.
Reduced food cost by 10% through projecting future sales and inventory control.
Forecasted operating costs for scheduled projects by strategizing with local businesses.
Bachelor of Art: Political ScienceMay 2015Purdue UniversityLafayette, IndianaPolitical Science
Purdue University Student Employment Committee Director of Dining Services Student Advisory Committee Director of Programming & Events, Purdue Student Government Hiring committee to select a new University Production Chef Hiring committee to select a new University Conference Manager Hiring committee to select a new Dean of Student 2
AWARDS & CO MMITTEES 2010 2011 Purdue University Student Employee of the Year Award 2011 Third Place Midwest Region Student Employee of the Year Award Purdue University Student Employment Committee Director of Dining Services Student Advisory Committee Director of Programming & Events, Purdue Student Government Hiring committee to select a new University Production Chef Hiring committee to select a new University Conference Manager Hiring committee to select a new Dean of Student 2
account management, auditing, billing, budgets, budget, daily cash deposits, handling cash, closing, conferences, contracts, customer service, email, financial, financial report, financial reports, food safety, front office, General Manager, hiring, inventory control, Kronos, marketing plans, MS Excel, office, MS Outlook, MS PowerPoint, MS Word, payroll, profit and loss statement, reporting, sales, servers, staffing, tax