Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Prepared items according to written or verbal orders, working on several different orders simultaneously.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.
Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources.Proctored up to 60 with exams during regular class hours, online classes and at end of semester.
Continuing Education, Professional Development
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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