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shift leader shift manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgable Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Professional and results-focused with excellent problem-solving and decision-making skills. Bringing 3 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

Skills
  • Energetic and Enthusiastic
  • Work Planning and Prioritization
  • Decision Making
  • Cash Handling
  • Quality Assurance
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Handling Customer Complaints
  • Punctual and Reliable
  • Cost Control
  • Opening and Closing Procedures
  • Mentoring and Coaching
  • Complex Problem Solving
  • Goal Setting
  • Training and Mentoring
  • Performance Tracking and Evaluation
  • Delegating Work
  • Payment Processing
  • Problem Resolution
  • Team Leadership
Experience
06/2020 to Current Shift Leader/Shift Manager Summit Pizza | City, STATE,
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • EnClaired operations and boosted productivity through employee training, coaching and assignments.
  • Helped employees accomplish tasks during peak periods.
  • Assessed reports and adjusted workflows to realign with targets.
  • Upheld company standards and compliance requirements for operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coached staff on strategies to enClaire performance and improve customer relations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Delegated work to staff, setting priorities and goals.
  • Identified business issues, creating customized solutions for individual problems.
07/2019 to 06/2020 Cook/CSR/Server Summit Pizza | City, STATE,
  • Mentored new employees on procedures and policies to maximize team performance.

  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Improved customer service wait times to mitigate complaints.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and safely to prevent kitchen accidents and machinery malfunction.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Made orders in accordance with company standards and requirements.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
09/2015 to 02/2017 District Sales Associate Trainer Midwest Petroleum Corp | City, STATE,
  • Recruited, trained and mentored sales team members, offering continuous support for professional development.
  • Liaised with Human Resources to assist in filling open sales positions and promote seamless onboarding of new hires.
  • Created and coordinated group training classes in alignment with company sales objectives.
  • Evaluated training programs to determine effectiveness and increase employee retention.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Scheduled training sessions based on new hires availability.
  • Documented training activities and changes to analyze program effectiveness.
  • Explained goals and expectations required of trainees.
  • Designed and directed orientation and training programs for new hires.
  • Created training schedules to meet hiring demands.
Education and Training
Expected in 05/2004 to to High School Diploma | Salem R-80, Salem, MO, GPA:
Expected in to to Massage Therapist | Massage Therapy Metro Business College, Rolla, Mo, GPA:
Expected in to to Family Herbalist | Herbalism The School of Natural Healing, Salt Lake City, UT, GPA:

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Resume Overview

School Attended

  • Salem R-80
  • Metro Business College
  • The School of Natural Healing

Job Titles Held:

  • Shift Leader/Shift Manager
  • Cook/CSR/Server
  • District Sales Associate Trainer

Degrees

  • High School Diploma
  • Massage Therapist
  • Family Herbalist

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