shift leader quality control resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

  • I am a fast learner, organized, and a hard worker.
  • Operations Management
  • Problem-Solving
  • POS System Operation
  • Shift Scheduling
  • Strong Verbal and Written Communication
  • Assigning Work
  • Security Procedures Adherence
  • Staff Development
  • Training Assistance
  • Client Service
  • Diplomatic and Fair
  • Team Supervision
  • Equipment Troubleshooting
  • Quality Inspections
  • Staff Supervision
  • Safety Processes and Procedures
  • Inventory Counts
  • Conflict Resolution
  • Large Bill Drops
  • Rules Enforcement
  • Drawer Assignments
  • Role Modeling
  • Production Scheduling
  • Team Motivation
  • Team Leadership
  • Employee Attendance Monitoring
  • Policy and Procedure Enforcement
  • Interpersonal Relations
  • Production Reporting
  • Shift Paperwork Completion
  • Verbal and Written Communication
  • Cash Handling
  • Complaint Resolution
  • Sales Reporting
  • Sales Expertise
  • Customer Service Management
  • Operations Support
  • Positive Attitude
  • Team Collaboration and Leadership
  • Professional Appearance
Shift Leader, Quality Control, 08/2008 to Current
Stolt-Nielsen LimitedBraithwaite, LA,
  • Inspect lenses and frames for cosmetic and prescription accuracy before shipping to customer
  • Able to work in all areas of inspection
  • Able to work in other aspects of manufacturing process, including surface, AR, and finish areas
  • Maintain a clean and organized work environment
  • Follow safety procedures.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Consulted with engineers to resolve quality, production and efficiency problems.
Operator, 09/2015 to 03/2019
Nouria EnergyShrewsbury, MA,
  • Made copies for faculty and staff, per their specifications
  • Provided support to on-campus organizations and clubs
  • Checked in and signed out students per attendance guidelines
  • Used door check technology to allow visitors on campus, sign them in for meetings, etc
  • Answered phones and provided information from campus or district website when needed
  • Order supplies for copy room to ensure campus never ran out of products that were necessary for machines.
  • Reported failures, malfunctions or wear issues on equipment to supervisor.
  • Learned and followed safety and emergency procedures.
  • Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
  • Inspected finished products to verify conformity to quality standards.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Troubleshot and diagnosed equipment malfunctions to minimize downtime.
  • Checked control panel and gauges during equipment operation.
  • Assessed and corrected jams in equipment.
  • Monitored product flow through feed conveyor.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Monitored production line, watching for pile-ups or jams.
  • Met or exceeded target for on-time customer shipments.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Sorted product components on work tables to maintain maximum organization and productivity.
Store Manager, 10/1998 to 07/2008
Hollywood VideoCity, STATE,
  • Ensured customers were helped, suggested movies based on their taste, attempted to sell add-ons to upsell ticket total
  • Scheduled employees based on need and budget
  • Ensured employees had the proper tools to help customers
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Performed inventory when required
  • Balanced tills and made deposits daily.
  • Opened and closed store and performed procedures daily.
Education and Training
Diploma: , Expected in 06/1995 to Prior Lake Senior High School - Prior Lake, MN
: Allied Health, Expected in to University of South Alabama - Mobile, AL
Additional Information
  • Awards , President's Award for Academic Excellence

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Resume Overview

School Attended

  • Prior Lake Senior High School
  • University of South Alabama

Job Titles Held:

  • Shift Leader, Quality Control
  • Operator
  • Store Manager


  • Diploma
  • Some College (No Degree)

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