Shift Leader/Night Shift Manager Resume Example Thorntons Gas Station

SHIFT LEADER/NIGHT SHIFT MANAGER

Professional Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.

Skills

Organization
Customer service
Communications

Relationship development
Problem resolution
Project organization

Work History

Shift Leader/Night Shift Manager, 09/2018 to Current
Thorntons Gas Station – Aroura, IL

Checked customer identification for alcohol, cigarette, and lottery sales.
Collected gas and amenity payments based on customer orders.
Cleaned up gas and other spills in accordance with spill procedures.
Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
Pumped gas for guests and took payments.
Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Maintained inventory of all saleable items.
Maintained clean and orderly work station.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Responded to all customer inquiries thoroughly and professionally.
Removed safety hazards, soiled items and trash from customer areas.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Strategically plated hot meals and salads in aesthetically pleasing arrangements.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Cooked batches of food according to standard recipes.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Assigned daily employee tasks and monitored activity and completion.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Night Shift Manager, 10/2015 to 06/2018
Baskin Robbins Dunkin Donuts – Saint Charles, IL

Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Maintained outstanding store conditions and visual merchandising standards.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Controlled food costs and managed inventory.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Cashier, 04/2012 to 12/2014
Meijer Gasstation – Saint Charles, IL

Operated cash register for cash, check and credit card transactions with 100% accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Trained as shift lead and provided back-up coverage to provide customers with optimal support.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked closely with assistant to solve problems and handle customer concerns.

Education

High School DiplomaSchaumburg Township High School - Schaumburg, IL

Resume Overview

Companies Worked For:

Thorntons Gas Station
Baskin Robbins Dunkin Donuts
Meijer Gasstation

School Attended

Schaumburg Township High School

Job Titles Held:

Shift Leader/Night Shift Manager
Night Shift Manager
Cashier

Degrees

High School Diploma

Shift Leader/Night Shift Manager Resume Example

Resume Score: 80%

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