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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.

Skills
  • Organization
  • Customer service
  • Communications
  • Relationship development
  • Problem resolution
  • Project organization
Education
Schaumburg Township High School Schaumburg, IL, Expected in High School Diploma : - GPA :
Work History
National Vision - Shift Leader/Night Shift Manager
Bountiful, UT, 09/2018 - Current
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Collected gas and amenity payments based on customer orders.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
  • Pumped gas for guests and took payments.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Responded to all customer inquiries thoroughly and professionally.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Cooked batches of food according to standard recipes.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Assigned daily employee tasks and monitored activity and completion.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Sartell - St. Stephen School District - Night Shift Manager
Sartell, MN, 10/2015 - 06/2018
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Maintained outstanding store conditions and visual merchandising standards.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Controlled food costs and managed inventory.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Meijer Gasstation - Cashier
City, STATE, 04/2012 - 12/2014
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained as shift lead and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with assistant to solve problems and handle customer concerns.

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Resume Overview

School Attended

  • Schaumburg Township High School

Job Titles Held:

  • Shift Leader/Night Shift Manager
  • Night Shift Manager
  • Cashier

Degrees

  • High School Diploma

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