Shift Leader/Night Shift Manager Resume Example
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SHIFT LEADER/NIGHT SHIFT MANAGER
Professional Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.
Skills
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Work History
Shift Leader/Night Shift Manager, 09/2018 to Current
Company Name – City, State
Company Name – City, State
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collected gas and amenity payments based on customer orders.
- Cleaned up gas and other spills in accordance with spill procedures.
- Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
- Pumped gas for guests and took payments.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Maintained inventory of all saleable items.
- Maintained clean and orderly work station.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items and trash from customer areas.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Strategically plated hot meals and salads in aesthetically pleasing arrangements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cooked batches of food according to standard recipes.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Assigned daily employee tasks and monitored activity and completion.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Night Shift Manager, 10/2015 to 06/2018
Company Name – City, State
Company Name – City, State
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained outstanding store conditions and visual merchandising standards.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Controlled food costs and managed inventory.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Cashier, 04/2012 to 12/2014
Company Name – City, State
Company Name – City, State
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained as shift lead and provided back-up coverage to provide customers with optimal support.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with assistant to solve problems and handle customer concerns.
Education
High School DiplomaSchaumburg Township High School - City
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Resume Strength
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- Measurable results
Resume Overview
School Attended
- Schaumburg Township High School
Job Titles Held:
- Shift Leader/Night Shift Manager
- Night Shift Manager
- Cashier
Degrees
- High School Diploma
