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Shift Leader Manager Resume Example

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JH
SHIFT LEADER MANAGER
Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Proactive Job Title produces high-quality Area of expertise work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Ready to offer exceptional leadership and planning abilities to take on new role in Type setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Industry standards and market trends.

Driven Shift Lead Manager with Number years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with Number years in Industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

Skills
  • Inventory controls
  • Accurate money handling
  • Schedule Management
  • Team Building
  • Training and mentoring
  • High-volume dining
  • Sanitizing understanding
  • Budgeting
  • Staff Management
  • Equipment Maintenance
  • Recruitment
  • Project organization
  • Process improvement
  • Supervision
  • Team management
  • Relationship development
  • Problem resolution
  • Business operations
Work History
03/2020 to 07/2020Shift Leader ManagerCompany Name | City, State
  • Drove remarkable revitalizations of Type and Type operations to bring about exceptional Type results.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Produced regular Type and Type reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
10/2018 to 02/2020Crew LeaderCompany Name | City, State
  • Verified compliance with Occupational Safety and Health Administration (OSHA) regulations to maintain a safe work environment.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
  • Maintained clean workplace and supervised end-of-day cleanup activities to remove all debris and unnecessary supplies from customer premises.
  • Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
  • Settled Type crew member disputes by addressing problems quickly and providing successful mediation.
  • Maintained job site daily by collecting and removing trash, Task and Task.
  • Instructed crew members in safe work practices and methods, which reduced overall injuries by Number%.
  • Supervised crew of Number employees in multiple project tasks, including general maintenance and asphalt patching.
  • Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Pitched in to help on short-staffed job site and to meet looming project deadlines.
  • Cultivated communications with customer and resolved budgetary and logistics issues to move toward project completion.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
08/2019 to 10/2019ServerCompany Name | City, State
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Increased sales from $Number to $Number by upselling Product to customers.
  • Served needs of more than Number customers in busy Type environment.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
10/2019High School Stanford Christian Academy , City
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Resume Overview

School Attended

  • Stanford Christian Academy

Job Titles Held:

  • Shift Leader Manager
  • Crew Leader
  • Server

Degrees

  • 10/2019 High School

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