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Shift Leader (Manager) Resume Example

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SHIFT LEADER (MANAGER)
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Personable and dedicated Customer Service Representative with extensive experience in sales and banking industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Accounting
  • Banking
  • Cashier
  • Make Change
  • Debit
  • Inventory
  • Excel
  • Outlook
  • PowerPoint
  • Microsoft Word
  • Sales
  • Troubleshooting
  • Credit card payment processing
  • Stockroom procedures
  • In-store support
  • Inbound and outbound calling
  • Technologically savvy
  • Courteous demeanor
  • Inventory control
  • Problem-solving abilities
  • Quality assurance controls
  • Active listening
  • Promotional support
  • Call center experience
  • Microsoft Office expertise
  • Office equipment proficiency
  • Quality control
  • Schedule mastery
  • Business development understanding
  • Project management abilities
  • Adaptive team player
  • Organizational strengths
  • Product organization
  • Store maintenance
  • Customer relations
  • Conflict mediation
  • High-energy attitude
  • Shipping and receiving understanding
Experience
Shift Leader (Manager)
City, StateCompany Name/Aug 2015 to Current
  • Lead and manage the shift crew containing up to 20 crew members at a time.
  • Account for store inventory at the end of shift.
  • Place orders for food and supplies daily for incoming trucks.
  • Efficiently operate the manager labor, ICOS, sales, and production systems.
  • Communicate with customers directly to handle adverse issues, discrepancies, refunds, and processing of orders.
  • Account and verify register amounts as well as accounting the safe at the end of shift.
  • I also make Change orders with current banks.
  • Monitored multiple databases to keep track of all company inventory.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Crew Member
City, StateCompany Name/Jan 2017 to Dec 2017
  • Assist with the preparation of baked goods that are sold daily.
  • I also make gourmet sandwiches, assist as a coffee barista, advertise for the company to generate revenue, and run the cashier.
  • In Addition to sales, this role consists of sanitary roles such as cleaning work areas, customer areas, and keeping the kitchen up to the sanitation standards of the county.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Entered orders into computer system to send order details to kitchen, mentioning customer's special requests and food allergies in person.
  • Cleaned and washed kitchen equipment to maintain excellent functionality and productivity.
  • Accepted and processed payments via credit card and cash worth up to $5,000 daily.
  • Organized and restocked ingredients and kitchen supplies to support operations and team productivity.
Customer Service Representative/ Everyday Banking
City, StateCompany Name/Jan 2016 to Sep 2017
  • Service customers daily inbound calls pertaining to discrepancies with personal banking accounts.
  • Safely worked with personal and confidential data in regards to the position.
  • Effectively conduct troubleshooting measures to assisted customers with problems with debit cards linked to personal banking account.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Addressed customer service inquiries quickly and accurately.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
Education and Training
High School DiplomaLakewood High SchoolCity, State
Cosmetology Sumter County Career CenterCity
Some College (No Degree)Claflin UniversityCity, State
Bachelor of Science: Practical NursingJohnson C. Smith UniversityCity
Accomplishments
  • Shift Lead, Crew Member, Shift Supervisor, Food Service, Fast Food, Team Member, Customer Service Management, Organizational Management, Scheduling, Accounting, Inventory.
Certifications
customersICOSTOMLINJAKELA
  • SafeServ certification: Food Handling
  • Occupational Safety and Health, Food Safety: Certified
  • OSHA certification: Food Handling
  • SafeServ Certified: Food Handler
  • OSHA certification: HACCP Certification
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Resume Overview

School Attended

  • Lakewood High School
  • Sumter County Career Center
  • Claflin University
  • Johnson C. Smith University

Job Titles Held:

  • Shift Leader (Manager)
  • Crew Member
  • Customer Service Representative/ Everyday Banking

Degrees

  • High School Diploma
    Cosmetology
    Some College (No Degree)
    Bachelor of Science : Practical Nursing

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