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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 6 years in improving service and facilities workflow. Effective communicator skilled at coordinating with team members. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Focused and reliable work bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Security-conscious and customer-focused with top-notch teamwork and interpersonal communication skills. Boosted communication with local ethnic population by learning conversational ways toKept cash drawers accurate and secure with smooth payment processing and no losses.

Skills
  • Accurate money handling
  • Inventory controls
  • Team Building
  • Training and mentoring
  • Sales and marketing
  • Staff Management
  • Business planning
  • Maintenance & Repair
  • Customer Service and Rapport
  • Menu Memorization and Presentation
  • Upselling and Cross Selling
  • Cleaning and Sanitizing
  • Staff Training
  • Specials Promotion and Upselling
  • Bathroom Servicing
  • PPE Guideline Compliance
  • Dining Room Cleaning and Upkeep
  • Point of Sale Systems
  • Conflict and Complaint Resolution
  • Covid Symptom Screening
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • Food Safety Standards
  • Able to Lift 30 Pounds
  • Special Requests and Substitutions
  • High Energy and Stamina
  • Service-Oriented
  • Cool Under Pressure
  • Menu Recommendations
  • Transactions and Cash Handling
  • Team Player
  • Food Preparation and Safety
  • Valid Food Handlers Certification
  • Wine and Liquor Service
  • Multitasking and Prioritization
  • Decision Making
  • Team Leadership
  • Microsoft Office
  • Table Monitoring and Turnover
  • Inventory Management
Work History
03/2021 to 07/2021 Shift Leader Manager Coffee And Bagel Brands | Northfield, MN,
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
03/2017 to 07/2021 Customer Service Agent General Dynamics | Seabrook, MD,
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Provided primary customer support to internal and external customers.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies.
03/2017 to 07/2021 CORNY VATOS ELOTE CORNY VATOS | City, STATE,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Expected in GED | El Monte High School, El Monte, CA GPA:
Additional Information

IM A HUNGRY GO GETTER AN SEEK THINGS ALL TO BE POSSIBLE BY FAITH GOOD WORK ETHNICS AN SELF BELIEVING SYSTEM AN SMILING WELL IN PERFORMANCE OF ANY DUTIES

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Resume Overview

School Attended

  • El Monte High School

Job Titles Held:

  • Shift Leader Manager
  • Customer Service Agent
  • CORNY VATOS ELOTE

Degrees

  • GED

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