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Shift Leader Manager Resume Example

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SHIFT LEADER MANAGER
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Thorough Pharmacy Technician Trainee with sound knowledge of drug interactions and medical terminology. Outstanding communication and mathematics abilities.

Work History
Walgreens - Shift Leader ManagerHouston, TX05/2020 - Current
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
Walgreens - Cashier/Pharmacy Technician TraineeHouston, TX10/2019 - 05/2020
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Set up and modified patient profiles in system to include current information such as medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed over 60prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Pappas Restaurants Inc. - Cashier Team LeadHouston, Texas11/2018 - 04/2020
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Skills
  • Inventory controls
  • Accurate money handling
  • Schedule Management
  • Team Building
  • Training and mentoring
  • Sanitizing understanding
  • Staff Management
  • Computer skills
  • Analytical skills
  • Leadership
  • Processing payments
  • Medicare and Medicaid process
  • Drug utilization review
  • Pharmaceutical sales and services
  • Stocking Shelves
  • Confidentiality and HIPAA
  • FDA Drug Safety Guidelines
  • Assisting Pharmacists
  • Team Leadership
  • Customer assistance
Education
North Shore Senior High SchoolHouston, TXHigh School Diploma
  • Member of Criminal Justice team
  • Elected Captain of criminal justice team
  • Awarded six cords
  • Member of National Society of High School Scholars
Expected in 03/2021Ashworth CollegeDiploma: Pharmacy (Pre-Pharmacy)
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Resume Overview

Companies Worked For:

  • Walgreens
  • Pappas Restaurants Inc.

School Attended

  • North Shore Senior High School
  • Ashworth College

Job Titles Held:

  • Shift Leader Manager
  • Cashier/Pharmacy Technician Trainee
  • Cashier Team Lead

Degrees

  • High School Diploma
    Diploma : Pharmacy (Pre-Pharmacy)

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