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Shift Leader Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Driven Shift Lead Manager with experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Skills
  • Accurate money handling
  • Inventory controls
  • Training and mentoring
  • Schedule Management
  • Verbal and written communication
  • Employee Motivation
  • Team Leadership
  • Policy Development and Enforcement
  • Customer Relations
  • Word Processing
  • Desktops, Laptops and Mobile Devices
  • POS Terminal Operations
  • Data Analysis
  • Inventory Tracking and Management
  • Multitasking and Prioritization
  • Problem Anticipation and Resolution
Education
Pass Christian High School Pass Christian, MS Expected in 01/2009 GED : - GPA :
Work History
Coffee And Bagel Brands - Shift Leader Manager
Sioux Falls, SD, 10/2019 - 05/2021
  • Excelled in every store position and regularly backed up front-line staff.
  • Daily paperwork and bank deposits, managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards of conduct.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests, Maintained average inventory of +$100.00/-$100.00
  • Performed inventory control, such as counting and stocking merchandise.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Merritt Athletic Clubs - Server
Nottingham, MD, 04/2014 - 05/2019
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Supported needs of 7-10 person wait staff who attended to specific needs of countless customers daily for fast past restaurant with social relevancy and intentionality
Cantel Medical - Executive Administrative Assistant
Madison, WI, 06/2018 - 09/2018
  • Composed, revised and proofread legal documents for corporate communications and job material.
  • Answered phones and took messages.
  • Printed all current emails and important documents for inner office to prepare for meetings.
  • Check mail daily and kept office clean.
  • Closing construction company I created Craigslist account and made company over $150,000 selling equipment after finishing final projects.
Gpm Investments - Cashier/Sales Associate
Saginaw, MI, 08/2017 - 02/2018
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Hyatt Hotels Corp. - Guest Room Attendant
Naples, FL, 05/2015 - 04/2017
  • Successfully opened new hotel. Put together every room individually and cleaned up after construction. Was completed and ready for our grand opening.
  • I had to strip all rooms of soiled linens and trash.
  • Replenish rooms with all clean linen and amenity.
  • Very physical job I had to make between 20 - 30 beds daily.
  • Get rooms ready for next guest as well as clean occupied rooms for stay over guest.
Gpm Investments - Cashier/Sales Associate
Wyoming, MI, 07/2016 - 09/2016
  • Made sure proper procedures for selling tobacco and beer was followed correctly.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Performed cash, card and check transactions to complete customer purchases
  • Used POS system to enter orders, process payments and issue receipts
  • Operated cash register to record all transactions accurately and efficiently
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Stanford Hotel Group - Housekeeping Room Attendant
Burlingame, CA, 01/2015 - 05/2015
  • Strip all rooms of soiled linens and trash.
  • Replenish rooms with all clean linen and amenity.
  • Very physical job I had to make between 20 - 30 beds daily.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
Sage Hospitality Resources, Llp - House Person
New Orleans, LA, 02/2013 - 08/2014
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed spot-cleaning on furniture stains.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Disposed of trash and recyclables each day to avoid waste buildup.
Munson Medical Center - Cashier/ Line Cook
Harbor Springs, MI, 02/2008 - 09/2013
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared food items according to recipe to drive quality and consistency.
  • Interacted with customers to address kitchen-related complaints and praise as needed.
  • Practiced proper safety and sanitation standards.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Mentored new team members on POS system operation, customer service strategies and sales goals
Burger King - Cashier
City, STATE, 02/2007 - 09/2007
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collected and authorized payments of guests
  • Performed cash, card and check transactions to complete customer purchases
  • Used POS system to enter orders, process payments and issue receipts

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Resume Strength

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  • Length
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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Pass Christian High School
Job Titles Held:
  • Shift Leader Manager
  • Server
  • Executive Administrative Assistant
  • Cashier/Sales Associate
  • Guest Room Attendant
  • Cashier/Sales Associate
  • Housekeeping Room Attendant
  • House Person
  • Cashier/ Line Cook
  • Cashier
Degrees
  • GED

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