shift leader manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Main experience is food service and delivery with a few years of staff and budget management. Not afraid to start at the bottom and learn my way up. Slow and steady generally but with proper training can be a quick learner.

  • Decision Making
  • Opening and Closing Procedures
  • Maintaining Required Compliance
  • Mentoring and Coaching
  • Interpersonal Skills
  • Flexible Schedule
  • Delegating Work
  • Documentation and Reporting
  • Performance Tracking and Evaluation
  • Teamwork and Collaboration
  • Technical Proficiency
  • Staff Training
  • Goal Setting
  • Employee Development
  • Training and Development
  • Team Leadership
  • Work Planning and Prioritization
  • Revenue Forecasting
  • Employee Coaching and Motivation
  • Hiring and Training
  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Problem Resolution
  • Team Building
  • Cost Control
  • Complex Problem Solving
  • Budget Management
  • Supply Ordering
  • Equipment Troubleshooting
  • Punctual and Reliable
  • Tech-Savvy
  • Payment Processing
  • Quality Assurance
  • Cash Handling
  • Team Development
  • Handling Customer Complaints
Shift Leader Manager, 07/2021 - Current
Coffee And Bagel Brands Hingham, MA,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Coached employees on interactions with customers to drive exceptional service.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Proposed or approved modifications to project plans.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Upheld company standards and compliance requirements for operations.
  • Recruited and trained new employees to meet job requirements.
  • Taught staff upselling techniques to meet revenue targets.
  • Reviewed financial statements to meet targets during shift.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Leader, 04/2018 - 07/2021
Wingstop Inc. Addison, TX,
  • Implemented strategies to take advantage of new opportunities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Delegated tasks to employees and monitored activities and task completion.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Upheld company standards and compliance requirements for operations.
  • Checked orders for quality and completeness.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Assessed company operations for compliance with safety standards.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Maintained positive working relationship with fellow staff and management.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Oversaw quality control to identify inconsistencies and malfunctions.
Delivery Driver, 08/2017 - 03/2018
Us Foods Holding Corp. Decatur, IL,
  • Presented order bills and collected payments for deliveries.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Transported and safely delivered items to prevent damage or loss.
  • Utilized street maps to plan and determine most efficient routes.
Dishwasher, 06/2015 - 06/2017
Oneida Indian Nation Oneida, NY,
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Replaced clean utensils in storage bins for easy access.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Education and Training
High School Diploma: , Expected in 05/2015
Trinidad High School - Trinidad, CO
Status -
Associate of Science: Chemistry, Expected in
Trinidad State Junior College - Trinidad, CO
Status -

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Resume Overview

School Attended

  • Trinidad High School
  • Trinidad State Junior College

Job Titles Held:

  • Shift Leader Manager
  • Shift Leader
  • Delivery Driver
  • Dishwasher


  • High School Diploma
  • Associate of Science

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