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shift leader manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Seasoned shift leader offering solid background of building and leading successful restaurant teams to handle more than 200 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.

Talented Kitchen Manager proficient in managing inventory, leading teams and handling food in a safe manner.

Thorough shift leader with 26 years of experience in food business. Skilled at cutting costs without sacrificing quality and closely monitoring employees for top-notch service. Trained in restaurant management with extensive knowledge of PC.

Motivated Kitchen Supervisor focused on maximizing customer satisfaction with remarkable foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history of effective leadership and innovative dishes.

Skills
  • Sanitation
  • Portioning understanding
  • Recruitment and hiring
  • Team leadership
  • Attention to detail
  • Training
  • Multitasking and prioritization
  • Maintaining floor displays
  • Employee mentoring
  • Issue resolution
  • Documentation abilities
  • Quality assurance
  • Ingredient weighing
  • Effective team player
  • Staff training and development
Experience
Shift Leader Manager, 11/2016 to Current
Coffee And Bagel BrandsLino Lakes, MN,
  • Oversaw hiring, training and development of kitchen employees.
  • Supervised team of 53 employees in Newk's Eatery restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Collaborated with General manager to educate 53 employees on menu and procedural changes.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Managed kitchen staff team of 20 and assigned various stages of food production.
  • Handled over $8,000 worth of cash and card transactions daily with accuracy and efficiency.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Manager, 06/2011 to 08/2016
Mfa OilLockwood, MO,
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Increased productivity by 60% and reduced material waste 20% by consistently seeking efficiencies.
  • Determined efficient work schedules for team on part time basis to keep project moving and each shift properly staffed.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Managed day-to-day operations, including supervision and assignment delegation for 8-member team.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Oversaw personnel recruitment, performance and scheduling.
  • Coached new team members on job tasks and performance strategies.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
Kitchen Manager, 02/2006 to 05/2011
Clover Food LabBoston, MA,
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Received, organized and rotated paper goods and food ingredients.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Education and Training
: Radiologic Technology, Expected in
Meridian Community College - Meridian, MS
GPA:
GED: G.E.D, Expected in 08/1995
Meridian Community College - Meridian, MS
GPA:

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Resume Overview

School Attended

  • Meridian Community College
  • Meridian Community College

Job Titles Held:

  • Shift Leader Manager
  • Manager
  • Kitchen Manager

Degrees

  • Some College (No Degree)
  • GED

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