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Shift Leader Manager Resume Example

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SHIFT LEADER MANAGER
Summary

Motivated [Industry] employee enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Analytical [Job Title] competent in overseeing warehouse functions, including receiving, shipping, transportation and cycle counting. Managed team of [Number] to [Number] and built trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making abilities.

Forward-thinking [Job Title] proficient in generating high-quality [Type] work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Reliable Team Member with extensive knowledge of [Tool] use and skill at working with [Equipment]. Committed to quality assurance and daily progress. Proven history of punctuality and taking initiative for fantastic work.

Motivating Team Lead with [Number] years of experience in leadership roles. Skilled at designing and following production schedules with proven history of maximizing productivity for [Type] production. Dedicated to safety, efficiency and proactive organization.

Flexible [Job Title] completing quality work efficiently and with minimal supervision. Offers strengths in [Skill] and [Skill]. Able to sit for long periods, lift up to [Number] pounds and manage [Task] and [Task].

Detail-oriented [Job Title] with [Number] years of [Type] experience and history of policy and procedure adherence. Skilled in reading technical documents and using schematics to execute accurate work. Skilled in working within team to accomplish goals, drive productivity and improve process operations.

Skills
  • [Type] extraction
  • Report logging
  • Pre-shift inspections
  • Blueprint interpretation
  • Equipment monitoring
  • Diagnosis and treatment
  • Local amenities knowledge
  • Incident reporting
  • Staff training
  • Employee training
  • Able to lift [Number] pounds
  • Troubleshooting methods
  • Order fulfillment
  • Equipment repair
  • Supply inventory management
  • Portioning
  • Patient safety
  • Safety protocols and procedures
  • Cleaning and sanitizing
  • Facility maintenance
Experience
Shift Leader ManagerNov 2016 to Jan 2020
Qdoba Restaurant Corporation － Colorado Springs, CO
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Managed kitchen staff team of [Number] and assigned various stages of food production.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Managed inventory records and supply orders to cut costs by [Number]%.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
CSRMay 2013 to Aug 2015
Flying J Travel Plaza － Winnemucca, NV
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Assisted customers with completing quick and efficient sales transactions.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Drillers HelperJan 2005 to Feb 2013
Lbj Drilling Co － Winnemucca, NV
  • Completed [Number] jobs per [Timeframe] by performing successful utility work such as jackleg drilling, scaling, ground control and operation of heavy equipment.
  • Monitored drilling fluid statuses and alarms to maintain operational efficiency.
  • Mobilized and demobilized rural and remote drilling worksites under tight timelines.
  • Successfully led key projects which resulted in [positive outcome].
  • Prepared daily reports detailing drilling activities, special circumstances and critical incidents affecting operations.
Education and Training
High School DiplomaAug 2004Hanford East Campus － Hanford, CA
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Resume Overview

Companies Worked For:

  • Qdoba Restaurant Corporation
  • Flying J Travel Plaza
  • Lbj Drilling Co

School Attended

  • Hanford East Campus

Job Titles Held:

  • Shift Leader Manager
  • CSR
  • Drillers Helper

Degrees

  • High School Diploma Aug 2004

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