Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Productive, Upbeat leader who routinely meets customer expectations with courteous service throughout the car washing process. Adept at resolving customer issues and motivating car wash staff. Focused on maintaining quality standards and growing and learning. Motivated and enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs always with the biggest of smiles!

Skills
  • Customer-oriented
  • Cash handling ability
  • Safety awareness
  • Client support
  • Issue and conflict resolution
  • Flexible
  • Team Supervision
  • Staff development
  • Troubleshooting
  • Team building
  • Critical thinking
  • Training & Development
  • Client relations and retention
  • Customer Service
  • Focused on customer satisfaction
Experience
Shift Leader/Keyholder, 03/2018 - 04/2020
Haselwood Auto Group Casper, WY,
  • Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Inspected vehicles for noticeable defects such as dents, scratches and torn upholstery.
  • Processed vehicles correctly and followed all checklists required for closing.
  • Supervised and trained numerous car wash employees, over a 14 year time span.
  • Performed bookkeeping, filing and general clerical duties.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Operated cash register and processed cash, credit card and check payments.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Conducted employee evaluations and reviews.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Spoke with ownership directly to plan and guide workflow and operations.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
  • Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed customer account information to determine current issues and potential solutions.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Exceeded company productivity standards on consistent basis.
  • Ranked in top level for customer satisfaction among team members.
Car Wash Attendant, 12/2012 - 03/2018
Haselwood Auto Group Bremerton, WA,
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Maintained vacuums, pressure washers and mechcanical equipment for car wash and self-service areas.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water.
  • Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Accounted for all products utilized to assist with inventory control processes and purchasing objectives.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Handled, counted and distributed equally all daily shifts earned tip money and documented total weekly.
  • Trained and mentor new hires.
Car Wash Attendant, 12/2007 - 12/2012
Bogies Auto Wash City, STATE,
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Handled, counted and distributed all employee daily shifts tip income and record tip count weekly.
  • Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
  • Provide excellent customer service and direct and assist with all issues or questions asked, report escalated issues to management.
Education and Training
High School Diploma: , Expected in 06/2008
-
Milford High School - Milford, MI,
GPA:
Certifications
  • Certified in Administrative Support, Alison Courses - 2021
  • Certified in Hospitality - Alison Courses - 2021

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Milford High School

Job Titles Held:

  • Shift Leader/Keyholder
  • Car Wash Attendant
  • Car Wash Attendant

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: