shift leader resume example with 6 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

  • Safety processes and procedures
  • Daily workflows
  • Staff education and training
  • Creative problem-solving
  • Complaint resolution
  • Cash Handling
  • Account management
  • Microsoft Office
  • Sales expertise
  • Leadership
  • Strong verbal and written communication
  • Excellent work ethic
  • Computer skills
Excelsior College Albany, NY Expected in 07/2021 Bachelor of Science : Business Administration And Management - GPA :
Dutchess Community College Poughkeepsie, NY Expected in 05/2019 Associate of Science : Business Administration - GPA :
Roy C Ketcham Senior High School Wappingers Falls, NY Expected in 06/2016 High School Diploma : - GPA :
Work History
Mccoy's Building Supply - Shift Leader
Laredo, TX, 07/2017 - Current
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Concord Hospitality - Sales Associate /Merchandise Coordinator
Lutz, FL, 06/2015 - 06/2021
  • Hired new merchandising employees and provided effective training.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Supervised departmental employees.
  • Talked with vendors and suppliers about product orders and issues.
  • Priced products based on season and market demand.
  • Acted as liaison between production, delivery and merchandising teams.
  • Designed advertising campaigns and promotional deals.
  • Pinpointed incremental sales for sales representatives to pursue.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Tracked and recapped key item performance.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Stephanos - Server
City, STATE, 09/2018 - 06/2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

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Resume Overview

School Attended

  • Excelsior College
  • Dutchess Community College
  • Roy C Ketcham Senior High School

Job Titles Held:

  • Shift Leader
  • Sales Associate /Merchandise Coordinator
  • Server


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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