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Shift Leader Resume Example

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SHIFT LEADER
Professional Summary

Organized Server with experience in face paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

Skills
  • Client service
  • Positive and friendly
  • People-oriented
  • Retail merchandising experience
  • Customer service
  • Stocking POS systems knowledge
  • POS systems expert
  • Cash handling
  • Exceptional time management skills
  • Complaint resolution
  • Skilled problem solver
  • Coaching and mentoring
  • Effective leader
  • Critical thinking
  • Knowledge of juvenile justice system
  • Team leader Training and development
  • HAZMAT training
  • Firearm and explosives handling
  • Team Oversight
  • Food Preparation
  • Employee Training
  • Food Safety
  • Money handling abilities
  • Stocking and replenishing
  • Good listening skills
  • Sales expertise
  • To-Go Order Preparation
  • Order Accuracy
  • Hospitality Service Expertise
  • Food running
Work History
Shift Leader, 10/2019 to Current
Company Name – City, State
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Perform various financial activities, such as cash handling and deposit preparation
  • Delivered superior training and leadership to teams to boost performance and help all members achieve performance targets.
  • Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
  • Compile and balance cash receipts at the end of the day or shift
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Coached team members in techniques necessary to complete job tasks.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Server, 10/2018 to 04/2019
Company Name – City, State
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Answered telephones and completed financial transactions for other team members.
  • Maintained cleanliness of dining room, lobby and service areas.
  • Bussed, cleaned and set tables to provide rapid turnover and improve number of covers.
  • Reported accidents, injuries or unsafe work conditions to manager.
  • Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service.
  • Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders.
  • Able to work well under stress Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing. Restocked salad bar and buffet for lunch and dinner service.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases.
  • Offered customers efficient service to maintain high satisfaction scores.
Cashier, 10/2016 to 12/2018
Company Name – City, State
  • Ability to work in a fast-paced environment and under pressure
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Cleaning the work space
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Taking orders from the customers
  • Processed credit cards, checks, gift cards and coupons
  • Trained team members to work as cashiers, in accordance with company policies and procedures
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Handled orders and preparations
  • Calculate total payments received during the day
  • Responded to customers' complaints and took necessary actions to resolve their issues
  • Cleaning up the restaurant
  • Making cash drops
  • Using a register system
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Collected and scanned coupons to automatically deduct from total.
  • Bagging, boxing or wrapping packages
  • Practice suggestive skills by soliciting customers to buy additional items
  • Issuing receipts, refunds, change or tickets
Education
No Degree: PsychologyKellogg Community College - City, State
  • Continuing education in Psychology
No Degree: Culinary ArtsCalhoun Area Career Center - City
  • Graduated with 3.0 GPA
No Degree: Criminal JucticeCalhoun Area Career Center - City
High School Diploma: 06/2018
Marshall High School - City, State
  • Graduated with 3.0 GPA
Certifications

Servsafe Certified- March 2019

Languages
English:
Native or Bilingual
English:
Native or Bilingual
Spanish:
Elementary
Spanish:
Elementary
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Resume Overview

School Attended

  • Kellogg Community College
  • Calhoun Area Career Center
  • Marshall High School

Job Titles Held:

  • Shift Leader
  • Server
  • Cashier

Degrees

  • No Degree : Psychology
    No Degree : Culinary Arts
    No Degree : Criminal Juctice
    High School Diploma : 06/2018

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