Organized Server with experience in face paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.
Skills
Client service
Positive and friendly
People-oriented
Retail merchandising experience
Customer service
Stocking POS systems knowledge
POS systems expert
Cash handling
Exceptional time management skills
Complaint resolution
Skilled problem solver
Coaching and mentoring
Effective leader
Critical thinking
Knowledge of juvenile justice system
Team leader Training and development
HAZMAT training
Firearm and explosives handling
Team Oversight
Food Preparation
Employee Training
Food Safety
Money handling abilities
Stocking and replenishing
Good listening skills
Sales expertise
To-Go Order Preparation
Order Accuracy
Hospitality Service Expertise
Food running
Education
Kellogg Community CollegeBattle Creek, MIExpected in ā āNo Degree:Psychology - GPA:
Continuing education in Psychology
Calhoun Area Career CenterBattle Creek, MI, Expected in ā āNo Degree:Culinary Arts - GPA:
Graduated with 3.0 GPA
Calhoun Area Career CenterBattle Creek, MI, Expected in ā āNo Degree:Criminal Juctice - GPA:
Marshall High SchoolMarshall, MIExpected in 06/2018 ā āHigh School Diploma: - GPA:
Graduated with 3.0 GPA
Certifications
Servsafe Certified- March 2019
Work History
Mccoy's Building Supply - Shift Leader Galveston, TX, 10/2019 - Current
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Perform various financial activities, such as cash handling and deposit preparation
Delivered superior training and leadership to teams to boost performance and help all members achieve performance targets.
Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
Compile and balance cash receipts at the end of the day or shift
Assigned daily tasks to employees and monitored activity and task completion.
Coached team members in techniques necessary to complete job tasks.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Concord Hospitality - Server Secaucus, NJ, 10/2018 - 04/2019
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Received frequent customer compliments for going above and beyond normal duties.
Answered telephones and completed financial transactions for other team members.
Maintained cleanliness of dining room, lobby and service areas.
Bussed, cleaned and set tables to provide rapid turnover and improve number of covers.
Reported accidents, injuries or unsafe work conditions to manager.
Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service.
Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders.
Able to work well under stress Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing. Restocked salad bar and buffet for lunch and dinner service.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases.
Offered customers efficient service to maintain high satisfaction scores.
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