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Shift Leader Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill, Skill and Skill.

Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Team Oversight
  • Daily Workflows
  • Conflict Resolution
  • Scheduling
  • Food Preparation
  • Guest Services
  • Cash Handling
  • Staff Management
  • Employee Training
  • Cleaning
  • Health and Safety Standards
  • Point of Sale Systems
  • Food Safety
  • Cash Register Operation
  • Product Knowledge
  • Customer Complaint Resolution
  • Visual Displays
  • Product Location
Work History
11/2015 to Current Shift Leader Mccoy's Building Supply | Tyler, TX,
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Enforced company policies and regulations with employees.
  • Created incentive programs and contests to support and award top performers.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Continuously encouraged employees within Type department to present positive, exemplary image to customers through Skill and Skill.
  • Evaluated employee performance on Timeframe basis and conveyed constructive feedback to improve skills.
02/2005 to 11/2012 Customer Service Representative Td Bank Group | Bowie, MD,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environment.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Communicated professionally with colleagues, freelancers and clients.
12/2001 to 09/2005 Assistant Manager Extra Space Storage | La Verne, CA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored security and handled incidents calmly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Expected in 05/1991 Diploma | Basic Education Hillsborough High School, Tampa, FL GPA:
  • Relevant Coursework Completed: Subject & Subject
  • Professional development completed in Subject
  • Continuing education in Subject
  • Awarded Award Name
  • Member of Honor's Society Name
  • Elected to Elected Position for Student Organization, Fraternity or Sorority in Year
  • Dean's List Semester and Year

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Resume Overview

School Attended
  • Hillsborough High School
Job Titles Held:
  • Shift Leader
  • Customer Service Representative
  • Assistant Manager
Degrees
  • Diploma

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