Shift Leader resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure office staff or coordination event position in a professional environment. Ready to help the team achieve company goals. References upon request.

  • Quick Learner
  • Proficient with MS Office and Infor Business Application
  • Detail Orientated
  • Multitasking and Prioritization
  • Positive Team Player
Work History
09/2018 to 12/2018
Shift Leader Mccoy's Building Supply San Angelo, TX,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Counted safe, closed out registers & safe, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
12/2018 to 03/2019
The Habit Caesars Entertainment Corporation Anderson, IN,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
03/2019 to 05/2021
Cross Trained Serendipity Garden Weddings City, STATE,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Prepared and maintained drink stations throughout catering events.
  • Maintained flexible work schedule to meet event needs.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Cleared dishes and glassware quickly following each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Answered customer questions and pointed individuals in right directions.
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
03/2021 to 09/2021
Tradesman Stater Bros. Corporate Headquarters City, STATE,
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Hiring out and scheduling equipment, transportation, and other day-of-event needs.
  • Used Excel and NFour to provide relevant information and planning data to schedule store maintenance equipment for repair.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Assisted with project planning by estimatimating and schedule demands.
  • Interacted with customers by phone and email to provide information.
  • Directed dispatching, routing and tracking of over 24 fleet vehicles.
  • Processed orders processed and printed invoices.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Received new orders, prepared documentation and assigned personnel.
Expected in 06/2016
High School Diploma:
Citrus Valley High School - Redlands, CA,

GPA: 3.0

Expected in
: Business Administration And Management
Crafton Hills College - Yucaipa, CA

In process of getting Business Administration Bachelors Degree. Have credits for Associates Degree in Child Development.

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Resume Overview

School Attended

  • Citrus Valley High School
  • Crafton Hills College

Job Titles Held:

  • Shift Leader
  • The Habit
  • Cross Trained
  • Tradesman


  • High School Diploma
  • Some College (No Degree)

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