Shift Leader resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Responsible and reliable Shift Leader with 2 years in foodservice industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Pursues challenging new role and offers retail expertise combined with quality-focused mindset. Responsible and on-time.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Regulated pricing, inventory count and supply during shift hours.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Enforced company policies and regulations with employees.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained organized work area by cleaning and removing hazards.
Made sure that products were produced on time and are of good quality.
Inspected finished products for quality and adherence to customer specifications.
Drive-Thru Cashier, 04/2014 - 12/2019 Company Name – City, State,
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Monitored self-checkout systems and provided assistance or intervention where required.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Balanced cash drawer at beginning and close of shift.
Interacted professionally through clear communication with all customers to promote positive patron experiences.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Resolved problems with orders quickly and offered refund or replacement.
Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Assisted customers in choosing menu items by providing food complementing information.
Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record all transactions accurately and efficiently.
Education
Associate of Science: Nursing, Expected in 08/2024 - Pasadena City College - Pasadena, CA GPA:
High School Diploma: , Expected in 06/2012 - John Muir High School - Pasadena, CA GPA:
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