Shift Leader Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Responsible and reliable Shift Leader with 2 years in foodservice industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Pursues challenging new role and offers retail expertise combined with quality-focused mindset. Responsible and on-time.

  • Conflict Resolution
  • Daily Workflows
  • Team Oversight
  • Sales
  • Guest Services
  • Cash Handling
  • Sales Goals
  • Staff Management
  • Employee Training
  • Cleaning
  • Health and Safety Standards
  • Food Safety
  • Cash Register Operation
  • Customer Complaint Resolution
  • Product Knowledge
Work History
06/2021 to 08/2022 Licensed Insurance Agent Mccoy's Building Supply | Pharr, TX,
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
12/2019 to 06/2021 Shift Leader Mcdonald's | Clearwater, FL,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced company policies and regulations with employees.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
04/2014 to 12/2019 Drive-Thru Cashier Company Name | City, State,
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Balanced cash drawer at beginning and close of shift.
  • Interacted professionally through clear communication with all customers to promote positive patron experiences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.
Expected in 08/2024 Associate of Science | Nursing Pasadena City College, Pasadena, CA GPA:
Expected in 06/2012 High School Diploma | John Muir High School, Pasadena, CA GPA:
Native or Bilingual

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Resume Strength

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Resume Overview

School Attended
  • Pasadena City College
  • John Muir High School
Job Titles Held:
  • Licensed Insurance Agent
  • Shift Leader
  • Drive-Thru Cashier
  • Associate of Science
  • High School Diploma