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shift leader resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Focused Correctional Officer offering One-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Correctional Officer with a history of exercising excellent judgment during crisis events. Able to develop strong rapport with prisoners and colleagues. Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Able to manage security risks with ease and use sound judgment to resolve problem situations quickly.

Skills
  • Correctional facility procedures
  • Central and pod control
  • Criminal investigations
  • Suicide prevention training
  • Conflict resolution skills
  • Relationship building and management
  • Conflict resolution techniques
  • Surveillance
  • Emergency management
  • Communication skills
  • Electronic surveillance
  • File and records management
  • Safety and security
  • System monitoring
  • Operating Systems
  • Data entry
  • Computer proficient
  • Sale expertise
  • Maintaining call metrics
  • Service coordination
  • Updating logs
Work History
Shift Leader, 02/2015 to 02/2017
Mccoy's Building SupplyArdmore, OK,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Alerted customers to upcoming sales events and promotions.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Customer Service Representative, 01/2017 to 03/2019
VallenNew Castle, DE,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Correctional Officer, 04/2018 to 01/2020
Eau Claire CountyEau Claire, WI,
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Observed behavior of residents individually and in groups.
  • Booked new inmates into facility and processed inmates for release.
Education
High School Diploma: , Expected in 05/2017
Gallup High School - Gallup, NM
GPA:

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Resume Overview

School Attended

  • Gallup High School

Job Titles Held:

  • Shift Leader
  • Customer Service Representative
  • Correctional Officer

Degrees

  • High School Diploma

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