Shift Leader resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Motivated Shift Leader with years of pharmaceutical experience enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

  • Drug utilization review
  • Medication dispensing
  • Team collaboration
  • Interpreting orders
  • Assisting pharmacists
  • Answering customer questions
  • Staff development
  • Patient confidentiality
  • Patient education and counseling
  • Inventory management
  • Pharmaceutical sales and services
  • Processing payments
  • Drug safety
  • Medicare and Medicaid process
  • Patient privacy and confidentiality
  • Data entry
  • Multitasking
  • FDA Drug Safety Guidelines
  • Drug storage procedures
  • Typing medication labels
  • Receiving incoming supplies
  • Advanced math skills
  • Customer service
  • Working long hours
  • Assisting multiple people at once
  • Resets/Revisions
  • Planograms
Shift Leader, 08/2021 to 07/2022
Burger King CorporationPort Wentworth, GA,
  • Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day.
  • Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
  • Provided on-the-job training and delegated daily tasks and responsibilities to new employees.
  • Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals.
  • Reduced resource and time waste by directly addressing any employee or production issue and implementing timely solutions.
  • In charge of pricing, inventory count, and supply during shift hours.
  • Customers were notified of upcoming sales events and promotions.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations.
  • Was in charge of the day-to-day activities of employees in the Walgreens establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Checked incoming materials for quality and compliance with established product specifications on a regular basis.
  • Planned and adjusted daily shift needs based on seasonal, weekly, or hourly business demands.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
Keyholder /Assistant Manager, 11/2019 to 05/2021
Peoples Health Centers Family Of CompaniesFlorissant, MO,
  • Assisted all customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe.
  • I would open and close the store.
  • Run shifts alone
  • Count all of back office money and make bank deposits.
  • Answer any customers calls/concerns.
  • Make schedules
  • Work 12 hour shifts
Pharmacy Technician, 07/2018 to 08/2019
CVS PharmacyCity, STATE,
  • Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
  • Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Dispensed medications to patients according to the pharmacist's orders.
  • Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.
  • Ordered medicines on a daily basis to ensure that demands and needs were met.
  • Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Patients or caregivers received instructions from me.
  • Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
  • Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
  • Worked with insurance companies to secure payments and refill authorizations.
  • Assisted the pharmacist with prescription labeling and filling.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming calls and provided answers to customers and healthcare providers' questions.
  • Provided consultations and answered questions about drugs, potential side effects, and specific uses from patients, healthcare professionals, and physicians.
Education and Training
High School Diploma: , Expected in 05/2018
Uwharrie Charter Academy - Asheboro, NC,

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Resume Overview

School Attended

  • Uwharrie Charter Academy

Job Titles Held:

  • Shift Leader
  • Keyholder /Assistant Manager
  • Pharmacy Technician


  • High School Diploma

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