Shift Leader resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Motivated Shift Leader with years of pharmaceutical experience enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Drug utilization review
Medication dispensing
Team collaboration
Interpreting orders
Assisting pharmacists
Answering customer questions
Staff development
Patient confidentiality
Patient education and counseling
Inventory management
Pharmaceutical sales and services
Processing payments
Drug safety
Medicare and Medicaid process
Patient privacy and confidentiality
Data entry
Multitasking
FDA Drug Safety Guidelines
Drug storage procedures
Typing medication labels
Receiving incoming supplies
Advanced math skills
Customer service
Working long hours
Assisting multiple people at once
Resets/Revisions
Planograms
Experience
Shift Leader, 08/2021 to 07/2022 Burger King Corporation – Port Wentworth, GA,
Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day.
Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
Provided on-the-job training and delegated daily tasks and responsibilities to new employees.
Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals.
Reduced resource and time waste by directly addressing any employee or production issue and implementing timely solutions.
In charge of pricing, inventory count, and supply during shift hours.
Customers were notified of upcoming sales events and promotions.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations.
Was in charge of the day-to-day activities of employees in the Walgreens establishment, fostering an inspiring environment to maximize employee satisfaction.
Checked incoming materials for quality and compliance with established product specifications on a regular basis.
Planned and adjusted daily shift needs based on seasonal, weekly, or hourly business demands.
Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
Keyholder /Assistant Manager, 11/2019 to 05/2021 Peoples Health Centers Family Of Companies – Florissant, MO,
Assisted all customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe.
I would open and close the store.
Run shifts alone
Count all of back office money and make bank deposits.
Answer any customers calls/concerns.
Make schedules
Work 12 hour shifts
Pharmacy Technician, 07/2018 to 08/2019 CVS Pharmacy – City, STATE,
Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.
Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.
Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
Dispensed medications to patients according to the pharmacist's orders.
Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.
Ordered medicines on a daily basis to ensure that demands and needs were met.
Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Patients or caregivers received instructions from me.
Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
Worked with insurance companies to secure payments and refill authorizations.
Assisted the pharmacist with prescription labeling and filling.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Answered incoming calls and provided answers to customers and healthcare providers' questions.
Provided consultations and answered questions about drugs, potential side effects, and specific uses from patients, healthcare professionals, and physicians.
Education and Training
High School Diploma: , Expected in 05/2018 Uwharrie Charter Academy - Asheboro, NC, GPA:
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