Shift Leader resume example with 3 years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Motivated Hospitality Specialist gifted in making reservations and handling special requests while maintaining customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Adaptable and friendly when handling challenging clients with special requests.
There isnt a day i dont have a smile on my face, I leave my personal problems at home and never bring them to work.
Very good with working with others i tend to spread smiles and laughter with the people i work with!
I consider all customers like family and treat them how i would want to be treated, with respect!
I do my best to overcome challenges and learn quickly!
Doing Multiple things at once is my gift! I enjoy the work and always find something to do because theres always something that needs work!
Skills
|
|
Experience
Shift Leader, 06/2019 - 02/2020
Motel 6/Studio 6 – Fort Stockton, TX,
Motel 6/Studio 6 – Fort Stockton, TX,
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Trained and supervised staff members.
- Mentored and supported new employees to maximize team performance.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Established solid working relationships with peers through effective communication skills.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed customer payments quickly and returned exact change and receipts.
Hostess, 11/2018 - 01/2019
Healthcare Services Group – Hendersonville, NC,
Healthcare Services Group – Hendersonville, NC,
- Helped to plan and execute parties for more than 30 guests, including coordinating menus and preparing tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked dining and serving areas every 5-10 Minutes to verify proper cleanliness and readiness for guests.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Answered telephone to provide establishment information and take party reservations.
- Answered customers' questions about hours, seating, current wait time and other information.
Cashier, 07/2016 - 09/2018
Jerry's Food – Minneapolis, MN,
Jerry's Food – Minneapolis, MN,
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Inspected items for damage and obtained replacements for customers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Welcomed customers, offering assistance to help find necessary store items.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Worked closely with front-end staff to assist customers.
- Prepared drinks, ice cream and other special items to complete prepared food orders.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Organized food items on serving trays and in carry-out packages.
- Kept drive-thru station well-stocked and organized to meet all customer needs.
Education and Training
High School Diploma: , Expected in 09/2018
Homeschooled - STL,
Homeschooled - STL,
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Homeschooled
Job Titles Held:
- Shift Leader
- Hostess
- Cashier
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()