Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

  • Conflict Resolution
  • Food Preparation
  • Team Oversight
  • Daily Workflows
  • Inventory Control
  • Guest Services
  • Cash Handling
  • Staff Management
  • Employee Training
  • Cleaning
  • Health and Safety Standards
  • Food Safety
  • Point of Sale Systems
  • Cash Register Operation
  • Customer Complaint Resolution
  • Product Knowledge
  • Quality Management
  • Product Location
Work History
Shift Leader, 09/2019 to 03/2021
Neenah Paper, IncCa, CA,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Oversaw day-to-day activities of[4] employees in [resturaunt] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Tracked daily production, inventory usage and any notable incidents on behalf of [maneger]s to support operational planning and strategic decision making.
  • Cultivated professional working relationships with peers, [coworkers]s using various skills, including [communication] and [charisma].
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Oversaw talented team of coworkers by actively communicating project information, remedying issues and delivering positive feedback.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Regulated pricing, inventory count and supply during shift hours.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Cut spending by through effective inventory management and supply sourcing.
  • Educated employees on menu updates and procedural changes.
  • Maintained low injury rate during all months of operation through advanced safety techniques.
  • Alerted customers to upcoming sales events and promotions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Temp Worker, 03/2019 to 08/2019
Ollie's Bargain OutletDalton, GA,
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Adhered to company policies, safety procedures and performance standards.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
Cashier, 09/2017 to 03/2019
Dollar Tree StoresCity, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Worked closely with store manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record all transactions accurately and efficiently.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
No Degree: , Expected in
Roane State Community College - Harriman, TN
High School Diploma: , Expected in 05/2017
Campbell County Comprehensive High School - Jacksboro, TN

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School Attended

  • Roane State Community College
  • Campbell County Comprehensive High School

Job Titles Held:

  • Shift Leader
  • Temp Worker
  • Cashier


  • No Degree
  • High School Diploma

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