Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.
Skills
Conflict Resolution
Food Preparation
Team Oversight
Daily Workflows
Inventory Control
Guest Services
Cash Handling
Staff Management
Employee Training
Cleaning
Health and Safety Standards
Food Safety
Point of Sale Systems
Cash Register Operation
Customer Complaint Resolution
Product Knowledge
Quality Management
Product Location
Work History
Shift Leader, 09/2019 to 03/2021 Neenah Paper, Inc – Ca, CA,
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Oversaw day-to-day activities of[4] employees in [resturaunt] establishment, fostering inspiring atmosphere to optimize employee experiences.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Tracked daily production, inventory usage and any notable incidents on behalf of [maneger]s to support operational planning and strategic decision making.
Cultivated professional working relationships with peers, [coworkers]s using various skills, including [communication] and [charisma].
Maintained safe working environment by observing safety procedures, policies and regulations.
Completed performance valuations to identify weakness and develop improvement strategies.
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Oversaw talented team of coworkers by actively communicating project information, remedying issues and delivering positive feedback.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Regulated pricing, inventory count and supply during shift hours.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Cut spending by through effective inventory management and supply sourcing.
Educated employees on menu updates and procedural changes.
Maintained low injury rate during all months of operation through advanced safety techniques.
Alerted customers to upcoming sales events and promotions.
Trained new employees and delegated daily tasks and responsibilities.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
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