shift leader resume example with 3+ years of experience
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Focused Shift Leader proudly offers background in evaluating tasks to promote continuous improvement. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Offers team holistic view of workplace and helps negotiate conflicting priorities within and between teams. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Dedicated Customer Service Associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Multi-talented Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Overcomes objectives and closes sales.
- Risk assessments
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Cooperative Attitude
- Reliable and Responsible
- Detail-Oriented
- Feedback Acceptance
- Honest and Ethical
- Credits and Refunds
- Problem Solving
- Customer Relations
- Cash Register Operations
- Payment Processing
- Call Response and Transfer
- Customer Transactions
- Adaptable and Flexible
- Active Listening
- Account Invoicing
Coon Rapids, IA, 08/2021 - Current
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
Northborough, MA, 01/2018 - 03/2019
- Worked hard to learn all required tasks quickly and maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Unloaded trucks, moved containers to staging area and determined correct storage locations.
- Rotated through series of different stations based on team needs.
- Completed additional learning opportunities to advance knowledge and move into senior team member position.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Inspected items for damage and obtained replacements for customers.
City, STATE, 01/2016 - 11/2017
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
- Gave information about available products and services, including membership details and purchase advantages.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Broke down objections using friendly, persuasive strategies.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Contacted private individuals or businesses by telephone to solicit sales.
- Made appointments with interested customers according to schedule availability.
- Set up new accounts and listed personal, demographic and payment information in system.
- Educated customers about product or service offerings meeting individual needs.
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Resume Overview
School Attended
- Lincoln Way East
Job Titles Held:
- Shift Leader
- Team Member
- Telemarketer Sales Representative
Degrees
- High School Diploma
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