shift leader resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Focused Shift Leader proudly offering background in reviewing team tasks to promote quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential.
English and Spanish fluent speaking food services professional with 13 years combined experience in bartending,servicing and bussing.
Server and Host, highly effective at accommodating customer needs;friendly and punctual, with interpersonal and communication skills
Skills
Staff development
Process improvement
Client support
Issue resolution
Team building
Customer service
Team management
Supervision
Thrives in fast paced environments
Flexible schedule capability
Cash handling expert
Liquor and smoking law familiarity
Up selling capability
Team supervision
Experience
01/2018 to 03/2020Shift LeaderPoet | Marion, OH,
Assisted with performance reviews to identify areas of improvement
Delegated tasks to employees and monitored activities and task completion.
Documented receipts, employee hours and inventory movements.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Trained new management team,total of 6 days. Showed opening routine for the restaurant, closing duties; count money in all the registers,including the bar,make sure staff are on time and accounted for.
Communicated with managers to verify appropriate and adequate accommodations for large parties
Complied with company safety procedures, policies and regulations to promote safe working environment.
Coordinated the floor chart for servers, open and closing duties.
Answered phone inquiries to schedule and confirm reservations,record takeout and respond to service questions
Handled inventory Pull/Par worksheets throughout the shift with alcohol, cheesecake,cleaning supplies, pantry,buss boy,serve ,etc. Responsible for signing employees out for their shift.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
10/2010 to 03/2020Hostess and WaitressJuniors Restaurant And Cheesecake | City, STATE,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Quickly recorded transactions in MICROS system to deliver prom service
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Displayed enthusiasm and knowledge about the restaurants menu and products
Skillfully promoted items on beverage lists and restaurant specials
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
Set Dining tables according to type of event and service standards
Demonstrated genuine hospitality while greeting and establishing rapport with guests
Proactively prepared for large parties, reservations, anticipating guests needs
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new serving staff for 6 days, explaining the front of the house and back. Tested the new comers on the menu, beverage options,allergies, etc.
Trained new host employees, how to answer the phone,how to greet the guests, explain the floor chart,names of staff and management.
Increased sales of high margin menu items through effective upselling.
01/2009 to 10/2010Hostess and WaitressBuffalo Wild Wings Grill & Bar | City, STATE,
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed closing duties by emptying trash,wiping down menus, safeguarding alcohol and polishing silverware.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Assisted co workers whenever possible
Assisted in Point of Sale (POS) system procedures during high peak hours
Guided guest through menus while demonstrating through knowledge of the food,beverages, ingredients and menu
Trained new employees for 5 days, canvased the entire facility, front and back of the house,menu holder locations, telephone/greetings, and the floor charts.
05/2007 to 03/2009Hostess and WaitressApplebee's Neighborhood Grill | City, STATE,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Provided friendly and attentive service
Assertive upsold alcohol, menu specials and desserts
Maintained table setting for the next course, utensils and beverages kept full
Moved and arranged tables and chairs for seating groups with specials needs eg: wheelchair, service dog, etc
Demonstrated genuine hospitality while greeting en route to the table
Education and Training
Expected in to to Associate of Arts | NursingBronx Community College of The City University of New York, The Bronx, NYGPA:
Expected in to to Associate of Arts | Nursing Valencia College, Orlando, FLGPA:
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Resume Overview
School Attended
Bronx Community College of The City University of New York