LiveCareer-Resume

shift leader resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am currently an ambitious Shift Leader fully invested in building a strong, motivated team to consistently deliver high-quality results against challenging targets. I excel in supporting continuous improvement efforts and recommending measures to improve productivity. I also have technical and people management abilities. I have worked in customer service, retail, the food industry, etc. and I work very hard to ensure each customer has a valuable experience. Ever since the age of 15, I have strongly developed communication skills, problem solving, teamwork, work ethic, upselling, team management/supervision, etc. I am driven and dedicated to managing the flow of the day-to-day activities. Over 4 years strong of providing customers with a great experience. Currently as a shift leader at Dunkin’ Donuts, i am a shift leader and ensure ground rules and make sure tasks are completed and followed throughout the day. I also close the store alone on many occasions- answering the phone, changing out tills in the registers, cleaning, stocking, following health and safety procedures thoroughly, food preparation and handling, running drive through, the front counter and making food has helped me work fast and efficiently for each customer. I also have experience in money handling and till counting. I can offer many things to the workplace- I am friendly and tend to work fast and efficiently once the new information is retained. I work my hardest and am always open to learning new information to ensure that customers have a great experience.

Skills
  • Team Supervision
  • Issue resolution
  • Staff development
  • Client support
  • Experience in leadership
  • People skills
  • Flexible
  • Relationship building
  • Work ethic
  • Communication
  • Reliable and trustworthy
  • Training & Development
Experience
Shift Leader, 05/2021 to Current
Sonic Drive-InVan Alstyne, TX,
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Directed employees through daily routines.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Taught staff upselling techniques to meet revenue targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by completing assigned task quickly and accurately.
  • Restocked supplies, removed trash and cleaned areas.
  • Prepared products by adding tags and readying pallets for restocking.
  • Assisted customers with product, promotion, and policy information.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Upheld high standards of productivity and quality in operations.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Completed assigned training to stay updated on important policies and procedures.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
Cashier, 09/2020 to 02/2021
JyskRichmond, VA,
  • Communication skills
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Collaborated with highly trained team to promote and establish consistent cash handling protocol.
  • Calculated and counted change quickly.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
Cashier, 06/2018 to 09/2020
JyskDuncan, OK,
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Operated cash register, collected payments, and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Created attractive and eye-catching displays with accurate signage to promote products.
  • Trained and developed associates to handle customers' needs and manage daily workloads.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Shared details on how to properly care for purchased flowers and plants with customers.
  • Set up colorful and inspiring store displays and arrangements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
High School Diploma: , Expected in 06/2020
Dennis Yarmouth Regional Highschool - ,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Dennis Yarmouth Regional Highschool

Job Titles Held:

  • Shift Leader
  • Cashier
  • Cashier

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: