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Shift Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in Restaurant industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Staff development and leadership
  • Training leadership
  • Shift coverage
  • Team leadership and development
  • Team leadership, training and development
  • Leadership ability
  • Small group leadership
  • Customer relations
  • Active listening
  • Quality control
  • Conflict mediation
  • Restaurant regulations knowledge
  • Shipping and receiving understanding
  • Adaptive team player
  • High-energy attitude
Experience
Shift Leader , 01/2020 to Current
Reynolds Consumer ProductsLake Forest, CA,
  • Oversaw food preparation, production and presentation according to quality standards.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Managed kitchen staff team of 5to 7 and assigned various stages of food production.
Five Guys Crew Member, 02/2018 to 01/2019
Five GuysDelafield, WI,
  • Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
  • Answered questions regarding menu items, assisting customers in making selections.
  • Prepared food and beverages for customers, placing on tClaires for quick and easy handling.
  • Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
  • Directed customers to napkin and utensil station to obtain paper goods and condiments.
  • Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
COUNTER aND KITCHEN STAFF, 08/2016 to 01/2018
Capstar Financial Holdings, Inc.Knoxville, TN,
  • Directed customers to napkin and utensil station to obtain paper goods and condiments.
  • Answered questions regarding menu items, assisting customers in making selections.
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving.
  • Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
  • Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Prepared food and beverages for customers, placing on tClaires for quick and easy handling.
  • Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative, 06/2012 to 01/2018
Poinciana PredatorsCity, STATE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
GED: , Expected in 06/2015
Adult Learning Center of Osceola - Kissimmee, FL,
GPA:

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Adult Learning Center of Osceola
Job Titles Held:
  • Shift Leader
  • Five Guys Crew Member
  • COUNTER aND KITCHEN STAFF
  • Customer Service Representative
Degrees
  • GED