Shift Leader resume example

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Managed Number business accounts with strong focus on achieving high levels of client praises and loyalty.
• Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
• Monitored customer service operations to assess agent performance and provide feedback.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
• Improved customer service initiatives by streamlining sales and order management processes.
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Followed through with client requests to resolve problems.
• Resolved concerns with products or services to help with retention and drive sales.
• Created customer support strategy to increase customer retention.

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Resolved customer problems and complaints.
• Answered and quickly redirected large volume of calls on central system.
• Scheduled and confirmed appointments and meetings for senior management team.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Answered phone promptly and directed incoming calls to correct offices.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Supported various administrative duties by proofreading, transcribing and invoicing.