Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Spirited retail management with expertise in customer service. Available 40 hours per week, including weekends and evenings. Ready to bring 10 years of retail and customer service knowledge.

  • Team Oversight
  • Daily Workflows
  • Conflict Resolution
  • Sales
  • Inventory Control
  • Shipping and Receiving
  • Cash Handling
  • Guest Services
  • Sales Goals
  • Staff Management
  • Employee Training
  • Cleaning
  • Store Merchandising
  • Health and Safety Standards
  • Point of Sale Systems
  • Cash Register Operation
  • Food Safety
  • Customer Complaint Resolution
  • Product Knowledge
  • Visual Displays
  • Quality Management
  • Product Location
  • Telemarketing Expertise
Work History
Shift Leader, 04/2019 - 08/2021
Sonic Drive-In Clinton, AR,
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
  • Oversaw logistics and inventory management for storeroom.
  • Inspected finished products for quality and adherence to customer specifications.
Traveling Manager, 09/2019 - 04/2021
Kindred Healthcare Webster, TX,

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

  • Managed Number business accounts with strong focus on achieving high levels of client praises and loyalty.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Followed through with client requests to resolve problems.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Created customer support strategy to increase customer retention.
Receptionist, 09/2014 - 07/2016
Grace Centers Of Hope City, STATE,
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Resolved customer problems and complaints.
  • Answered and quickly redirected large volume of calls on central system.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
Diploma : College Prep, Expected in 06/2009
Blanche Kelso Bruce Academy - Detroit, MI,

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School Attended

  • Blanche Kelso Bruce Academy

Job Titles Held:

  • Shift Leader
  • Traveling Manager
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