shift leader resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement, with 15 years in customer service and hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and Spanish. Committed to resolving problems and maintaining accurate metrics and reports. Efficient, decisive and thorough professional.
Skills
Bilingual verbal, reading and written communication in English and Spanish
Sales Reporting
Quality Inspections
Inventory Counts
Billing and Payment Processing
Excellent customer service
Satisfying customer demands in high volume production environment
Effectively work individually or in teamwork environment
Reliable, organized, and detail oriented to illustrate to hiring company valuable soft skills as well
Continuous Professional Improvement
Notebook Computers
Postal law knowledge
Payment collections
Work History
Shift Leader, 12/2012 - Current Bowlero Corp – Clovis, CA, Mobile, AL
Receiving and shipping for quality inspections
Trained over hundred new employees and delegated daily tasks and responsibilities.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Enforced company policies and regulations with employees.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Regulated pricing, inventory count and supply during shift hours.
Identified team weak points and implemented corrective actions to resolve concerns.
Managed quality programs to reduce overdue compliance activities.
City Carrier Assistant, 06/2019 - 01/2021 Fedex Cross Border – Pompano Beach, FL, Bay Minette, AL
Casing mail, sorting, delivering mail and packages, pickup mail and packages, receiving shipping, take care of quality of service, sales, perform other task as assigned, scan, pick and ship to complete.
Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Planned and cased mail in sequence of delivery for designated route.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Operated vehicles and equipment to transport packages and mail pieces.
Collected mail from letter boxes on specific route both on foot and by vehicle.
Explained mail regulations, policies or procedures to postal customers.
Prepared and organized packages, materials or mail for delivery.
Collected deposits, payments, and fees for sales services.
Recording shipping information for delivering or shipping packages, materials, or internal correspondence.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Updated routes based on weather and road conditions in real time to decrease delivery times by 50%.
Financial Care Assistant, 08/2008 - 03/2009 T-MOBILE Puerto Rico, USA – City, STATE, Caguas, Puerto Rico
Make payments arrangements daily
Take over hundreds of electronic payments
Managed over 50 customer phone calls per shift
Individual and teamwork
Overseeing quality of customer service
Take care of business and individual customers accounts
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
Worked with clients to support understanding of rationale and details of financial strategies.
Expanded customer base through community outreach and strategic business partnerships.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Anthropology Research Assistant, 01/2007 - 01/2008 Interamerican University Of Puerto Rico – City, STATE, San Juan, Puerto Rico
Worked both independently and collaboratively in fast-paced laboratory environment.
Performed statistical, qualitative and quantitative analysis.
Attended seminars and symposiums to improve overall knowledge and understanding.
Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
Exceeded goals through effective task prioritization and great work ethic
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Bachelor of Science: Anthropology, Expected in 05/2007 - Interamerican University of Puerto Rico - San Juan, GPA: Status -
Technical Degree : Cosmetology Education, Expected in 03/2005 - IBC Bank And Commerce Institute of Puerto Rico - Cayey, Puerto Rico, GPA: Status -
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