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shift leader resume example with 2+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Experienced in taking food order, operating cash registers, and safely handling food. Supervising making sure everyone is following procedures and doing their job. Hands on with customer services. Team leader driven to cut company cost and boost company revenue through innovative management techniques which i was taught in the company and their goals. Oral and interpersonal communication skills. Remains clam and poised even in high-pressure situations. Always willing to learn and try new techniques. Multi-task-oriented especially under pressure. Seeking new opportunities to be in higher position with the help of the Company. Energetic. Customer Services making sure the customer comes out happy and always have them coming back. Highlights Active listening skills Delivers exceptional customer service Seasoned in conflict resolution Commercial deep fryer and slicer operation Energetic work attitude Proven leader Large cash/check deposits expert Staff development talent Inventory control familiarity Customer-oriented Neat, clean and professional appearance Food and beverage handling expert Comfortable standing for long time periods Back of house operations understanding Hiring and training Ability to handle fast-paced environment Adaptable Strong customer relationship builder Ability to handle/resolve problems Successful kitchen staff supervisor Food handling knowledge Proven leadership skills Well groomed
Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Large cash/check deposits expert
  • Store maintenance ability
  • Adaptive team player
  • Opening/closing procedures
Accomplishments
  • Recognized by peers and management for going above and beyond normal job functions. Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Experience
09/2012 to 2015 Shift Leader Pizza Hut | Albuquerque, NM,
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.Attempted to limit problems and liability.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned and prepared various foods for cooking or serving.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the restaurant.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Interacted with customers to make sure their are being care and come out satisfied.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated large-volume cooking equipment such as grills and fryers.
  • Accurately measured ingredients required for specific food items.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene that met company standards.
  • Followed all established restaurant practices and procedures.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Quickly unloaded product shipments and stocked freezers.
You May Contact Employer 
 Breanna Collin
(323) 682- 2399
Education
Expected in 2012 to to High School Diploma | Roosevelt Hight School, Los Angeles, CA GPA:
Expected in 2016 to to | Pyschology East Los Angeles Community College, Los Angeles, CA GPA:
Continuing education in Pyschology
Emphasis in Practical Psychology  
Languages
Bilingual in (English/Spanish)
Skills
Cash handling Shipping and receiving Professional and friendly Strong public speaker Multi-tasking Careful and active listener Customer Needs Time Management Reporting Sales

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Resume Overview

School Attended

  • Roosevelt Hight School
  • East Los Angeles Community College

Job Titles Held:

  • Shift Leader

Degrees

  • High School Diploma

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