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shift leader resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Skills
  • Interpersonal Relations
  • Customer Service Management
  • Conflict Resolution
  • Shift Paperwork Completion
  • Staff Supervision
  • Role Modeling
  • Problem-Solving
  • Flexible Schedule
  • Training Assistance
  • Shift Scheduling
  • Team Collaboration and Leadership
  • Positive Attitude
  • Verbal and Written Communication
  • Issue Resolution
  • Inventory Counts
  • Drawer Assignments
  • Client Support
  • Experience in Leadership
  • Customer Service
  • Reliable & Trustworthy
Experience
09/2022 to Current Shift Leader Aimbridge Hospitality | Whippany, NJ,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with fellow staff and management.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
02/2021 to 08/2022 Leader in Training The Buckle | Erie, PA,
  • Managed opening and closing functions of [Type] store for optimal operations.
  • Worked closely with front-line employees to fully understand every role and better support staff members.
  • Communicated openly and consistently with team members to share goals and update on planned events.
  • Compiled data from business reports and guests insights to understand, troubleshoot and follow up on opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
10/2018 to 12/2020 Shift Leader Aimbridge Hospitality | Williston, ND,
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Planned and managed resources to consistently meet production, quality and cost goals.
Education and Training
Expected in 06/2019 to to High School Diploma | Fairfield High School, Fairfield, CA GPA:
Languages
Spanish:
Professional
Negotiated:
English:
Professional
Negotiated:

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Resume Overview

School Attended

  • Fairfield High School

Job Titles Held:

  • Shift Leader
  • Leader in Training
  • Shift Leader

Degrees

  • High School Diploma

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