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Shift Leader Resume Example

Resume Score: 80%

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SHIFT LEADER
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Focused Shift Leader proudly offering background in reviewing team tasks to promote quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential. Provides team with holistic view of workplace and helps negotiate conflicting priorities within and between teams. People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates workplace for safety concerns and performs behavioral safety initiatives to goal levels. Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Hardworking waitress with 2 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Friendly waitress with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Hardworking and reliable retail worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Service-oriented cashier manages highly accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.

Skills
  • Team supervision
  • Experience in leadership
  • Organization
  • Multitasking
  • Leadership
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Point of Sale (POS) system operations
  • Menu memorization
  • Effective customer upselling
  • Dish preparation
  • Safe food handling
  • Food safety understanding
  • Dining customer service
  • Check payment processing
  • Table Bussing
  • Price memorization
  • Menu knowledge
  • Cash register operation
  • Payment processing
  • POS systems
  • Cash drawer balancing
  • Merchandise restocking
  • Credit and cash transactions
  • Customer assistance
  • ID verification
  • Coin counting
  • Customer greeting
  • Cash management
Experience
Shift Leader|Company Name - City, State|12/2019 - 04/2020
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Maintained store in clean and neat manner.
  • Operated cash register.
  • Signed for incoming shipments in manager's absence.
  • Answered questions and resolved concerns.
  • Opened the store
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Counted the safe every morning before opening.
Cashier|Company Name - City, State|08/2016 - 04/2017
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Inspected items for damage and obtained replacements for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Stocked shelves.
  • Unloaded and stocked feed.
  • Helped customers load heavy items into their car if they needed help
Waitress|Company Name - City, State|01/2013 - 01/2014
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased sales of high margin menu items through effective upselling.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Cashier|Company Name - City, State|06/2011 - 08/2012
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
Middle Tyger Community Center|City|05/2011GED
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Middle Tyger Community Center

Job Titles Held:

  • Shift Leader
  • Cashier
  • Waitress

Degrees

  • GED

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