Shift Leader Cook Shift Leader resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Experienced Leader with over 5 years of experience in restaurant industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Thrives in fast-paced environment
Committed team player
High energy
Flexible schedule capability
Organized and efficient
Quick problem solver
Lifts and carries up to 100 lbs
Cash Flow analysis
Quality Assurance Controls
Continuous Improvements
Cash Handling
Kitchen equipment operation and maintenance
Workflow Optimization
Team Leadership
Work History
Shift Leader/Cook Shift Leader, 05/2018 - Current Panda Express – City, STATE,
Responded to customer requests via telephone and email.
Worked with the management team to implement the proper division of responsibilities.
Maintained cleanliness and presentation of stock room and production floor.
Communicated all store initiatives and promotions to customers to generate return business.
Created and maintained an organized database to develop promotional sales.
Processed cash and credit payments rapidly and accurately.
Verified that all customers received receipts for their purchases.
Cleaned and organized the store, including the checkout desk and displays.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Actively pursued personal learning and development opportunities.
Stocked and replenished merchandise according to store merchandising layouts.
Asked open-ended questions to assess customer needs.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Mentored more than 50 kitchen staff at all levels to prepare each for demanding roles.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Developed recipes, portion specifications, and standard preparation procedures for all dishes.
Waiter: Weekly hours 35, 01/2016 - 2018 Golden Corral – City, STATE,
(Had to take training for at least 3 days)
-Meeting and dealing with people skills:
Able to build a healthy rapport with coworkers and customers
Excellent listening and speaking skills
Ability to communicate well with different audiences
Exceptional ability to work in a team fostered environment
Ability to deal with difficult people with tact
Excellent negotiation and leadership skills
Ability to receive criticism in a positive manner
Good leadership and assertiveness skills
Ability to facilitate group work
Capability of understanding people and situations
-Adaptations and abilities that I learned:
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper standards.
health
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Set dining according to type of event and service standards.
tables
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to .
manager
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Proactively prepared for large parties and reservations, anticipating and staffing needs.
planning
Bussed, cleared, cleaned and set in a quiet and efficient manner.
tables
Resolved guest complaints quickly and efficiently.
Received frequent compliments for going above and beyond normal duties.
customer
Assisted co-workers whenever possible.
Moved and tables, chairs and place settings and organized seating for groups with special needs.
arranged
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Effectively listened to, and clarified guest concerns and issues.
understood
Maintained complete knowledge of restaurant menu, including daily specials.
Routinely removed trash and debris from restaurant.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Sorted, soaked and washed flatware.
Emptied and maintained trashcans and outdoor dumpster area.
Bussed and reset tables and kept dining room and work areas clean.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and .
linens
Folded napkins throughout the day to maintain an adequate supply.
Routinely carried large loads of dishes to kitchen for washing.
Maintained clean dining room, lobby and service areas at all times.
Maintained high standards of cleanliness and sanitation.
Table Busser: Weekly hours 35, 02/2018 - 05/2018 Olive Garden Italian Restaurant – City, STATE,
(Had to take training for at least 4 days)
-Dealing and meeting with people skills:
Able to build a healthy rapport with coworkers and customers
Excellent listening and speaking skill
Ability to communicate well with different audiences
Exceptional ability to work in a team fostered environment
Ability to deal with difficult people with
tact
Excellent negotiation and leadership skills
Ability to receive criticism in a positive manner
Good leadership and assertiveness skills
Ability to facilitate
group work
Capability of understanding people and situations
Able to socialize quickly with new co-workers
Excellent in hanging out and listen to co-workers concerns -Skills and adaptations I had to do in order to succeed:
Set dining according to type of event and service standards.
tables
Inventoried and restocked items throughout day.
Bussed, cleared, cleaned and set in a quiet and efficient manner.
tables
Assisted co-workers whenever possible.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded drink orders.
accurate
Bussed and reset and kept dining room and areas clean.
tables
work
Quickly set up and cleared and stocked all service .
tables
stations
Stocked and maintained cleanliness of .
stations
Maintained clean dining room, lobby and service areas at all times.
Maintained high standards of cleanliness and sanitation.
Education
basics: Criminal Justice, Expected in - The University of Texas at El Paso - El Paso, TX GPA:
Criminal Justice: Currently Attending For 2020-2021, Expected in - El Paso Community College - Valle Verde Campus - EPCC VV - El Paso, TX GPA:
High School Diploma: , Expected in 06/2015 - Horizon High School - El Paso, TX GPA:
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Resume Overview
School Attended
The University of Texas at El Paso
El Paso Community College - Valle Verde Campus - EPCC VV