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Shift Leader Cook Shift Leader resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Handle team needs with forward-thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Experienced Leader with over 5 years of experience in restaurant industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Thrives in fast-paced environment
  • Committed team player
  • High energy
  • Flexible schedule capability
  • Organized and efficient
  • Quick problem solver
  • Lifts and carries up to 100 lbs
  • Cash Flow analysis
  • Quality Assurance Controls
  • Continuous Improvements
  • Cash Handling
  • Kitchen equipment operation and maintenance
  • Workflow Optimization
  • Team Leadership
Work History
Shift Leader/Cook Shift Leader, 05/2018 - Current
Panda Express City, STATE,
  • Responded to customer requests via telephone and email.
  • Worked with the management team to implement the proper division of responsibilities.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Created and maintained an organized database to develop promotional sales.
  • Processed cash and credit payments rapidly and accurately.
  • Verified that all customers received receipts for their purchases.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Actively pursued personal learning and development opportunities.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Asked open-ended questions to assess customer needs.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored more than 50 kitchen staff at all levels to prepare each for demanding roles.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
Waiter: Weekly hours 35, 01/2016 - 2018
Golden Corral City, STATE,

(Had to take training for at least 3 days)
-Meeting and dealing with people skills:

  • Able to build a healthy rapport with coworkers and customers
  • Excellent listening and speaking skills
  • Ability to communicate well with different audiences 
  • Exceptional ability to work in a team fostered environment
  • Ability to deal with difficult people with tact
  • Excellent negotiation and leadership skills
  • Ability to receive criticism in a positive manner
  • Good leadership and assertiveness skills
  • Ability to facilitate group work
  • Capability of understanding people and situations

-Adaptations and abilities that I learned:

  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper standards.
  • health
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Set dining according to type of event and service standards.
  • tables
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to .
  • manager
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating and staffing needs.
  • planning
  • Bussed, cleared, cleaned and set in a quiet and efficient manner.
  • tables
  • Resolved guest complaints quickly and efficiently.
  • Received frequent compliments for going above and beyond normal duties.
  • customer
  • Assisted co-workers whenever possible.
  • Moved and tables, chairs and place settings and organized seating for groups with special needs.
  • arranged
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Effectively listened to, and clarified guest concerns and issues.
  • understood
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Routinely removed trash and debris from restaurant.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Sorted, soaked and washed flatware.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and .
  • linens
  • Folded napkins throughout the day to maintain an adequate supply.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained clean dining room, lobby and service areas at all times.
  • Maintained high standards of cleanliness and sanitation.
Table Busser: Weekly hours 35, 02/2018 - 05/2018
Olive Garden Italian Restaurant City, STATE,

(Had to take training for at least 4 days)

  • -Dealing and meeting with people skills:
  • Able to build a healthy rapport with coworkers and customers
  • Excellent listening and speaking skill
  • Ability to communicate well with different audiences
  • Exceptional ability to work in a team fostered environment
  • Ability to deal with difficult people with  
  • tact
  • Excellent negotiation and leadership skills
  • Ability to receive criticism in a positive manner
  • Good leadership and assertiveness skills
  • Ability to facilitate
  • group work
  • Capability of understanding people and situations
  • Able to socialize quickly with new co-workers
  • Excellent in hanging out and listen to co-workers concerns
    -Skills and adaptations I had to do in order to succeed:
  • Set dining according to type of event and service standards.
  • tables
  • Inventoried and restocked items throughout day.
  • Bussed, cleared, cleaned and set in a quiet and efficient manner.
  • tables
  • Assisted co-workers whenever possible.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded drink orders.
  • accurate
  • Bussed and reset and kept dining room and areas clean.
  • tables
  • work
  • Quickly set up and cleared and stocked all service .
  • tables
  • stations
  • Stocked and maintained cleanliness of .
  • stations
  • Maintained clean dining room, lobby and service areas at all times.
  • Maintained high standards of cleanliness and sanitation.
Education
basics: Criminal Justice, Expected in
-
The University of Texas at El Paso - El Paso, TX
GPA:
Criminal Justice: Currently Attending For 2020-2021, Expected in
-
El Paso Community College - Valle Verde Campus - EPCC VV - El Paso, TX
GPA:
High School Diploma: , Expected in 06/2015
-
Horizon High School - El Paso, TX
GPA:

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Resume Overview

School Attended

  • The University of Texas at El Paso
  • El Paso Community College - Valle Verde Campus - EPCC VV
  • Horizon High School

Job Titles Held:

  • Shift Leader/Cook Shift Leader
  • Waiter: Weekly hours 35
  • Table Busser: Weekly hours 35

Degrees

  • basics
  • Criminal Justice
  • High School Diploma

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