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Shift Leader Resume Example

Resume Score: 80%

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NY
SHIFT LEADER
Summary

Motivated and enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Team supervision
  • Staff development
  • Client support
  • Issue resolution
  • Ability to analyze reports
  • Experience in leadership
  • Training & Development
  • Program evaluation
  • People skills
  • Multitasking
  • Relationship building
  • Computer skills
  • Reliable and trustworthy
  • Project Management
  • Event Planning
  • Web site content
  • Audience Targeting
  • Adobe PhotoShop
  • POS Proficiency
  • Microsoft Word and Excel
  • Client contact
  • Social media
  • Promotions planning skills
  • Survey coordination
  • Customer service
  • First Aid/CPR
  • PPE use
  • Proficiency in ASL
  • Working collaboratively
  • Active listening
Experience
The Gravity Vault | Chatham, NJShift Leader08/2019 - Current
  • Booked, staffed, and orchestrated events for groups ranging from 4-80 people.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Performed necessary equipment inspections to maintain the optimal level of performance.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created training materials for employees to use as reference guide.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Enforced compliance with safety and sanitary requirements to protect team members and customers.
  • Documented and responded to all customer and staff questions, complaints, and suggestions both in person and via phone/email.
  • Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
The Gravity Vault | Chatham, NJInstructor07/2013 - 08/2019
  • Maintained facility cleanliness standards.
  • Answered phones, issued equipment and completed guest check-in.
  • Observed other instructors to learn valuable techniques.
  • Built positive relationships with customers, coworkers, and supervisors.
  • Developed engaging and informative lesson plans that incorporated multiple learning modalities to help young climbers grasp complex concepts.
  • Mastered use of gym and fitness center equipment and rules and delivered safety-focused demonstrations and orientations to members and guests.
  • Advertised current promotions to increase enrollment using various social media platforms.
  • Discussed classes with members to fit lifestyle goals, addressing any potential limitations.
  • Monitored inventory of supplies and equipment and requested replacements or upgrades.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Roger Williams University | Bristol, RIAthletic Event Coordinator02/2016 - 04/2019
  • Marketed and publicized vents in social calendars.
  • Maintained close communication between various parties to mitigate scheduling issues.
  • Organized event logistics and operations, including facility selection, transportation, accommodations, and audio-visual arrangements.
  • Assessed event success and uncovered room for improvement through event feedback.
  • Directed event production in collaboration with sponsors, hosts, internal and external teams.
  • Assisted home and away teams, spectators, referees, and photographers, to designated areas.
  • Organized and served as crowd control to ensure events proceeded as planned.
  • Networked to obtain potential event sponsors
Famous Bar and Lounge | Newark, NJYankaskasEvent Bartender (Seasonal)06/2016 - 08/2018
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stocked and inventoried beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Set up banquet bars, stocked all supplies and put together table arrangements for each event.
Education and Training
Roger Williams University | Bristol, RIBachelor of Arts in History05/2019
  • National Residence Hall Honorary Member
  • Magna cum laude graduate
  • Phi Alpha Theta Member
  • Major in History with a focus on Middle Easter Minorities
  • Minor in Linguistics, German, and American Sign Language
  • Dean's List Honoree
  • Studied Abroad in London, England, Paris, France, and Vienna, Austria
Watchung Hills Regional High School | Warren Township, NJHigh School Diploma06/2015
Hobbies

Fitness and wellness

Language Learning

Traveling

Reading

Writing

Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Gravity Vault
  • Roger Williams University
  • Famous Bar and Lounge

School Attended

  • Roger Williams University
  • Watchung Hills Regional High School

Job Titles Held:

  • Shift Leader
  • Instructor
  • Athletic Event Coordinator
  • YankaskasEvent Bartender (Seasonal)

Degrees

  • Bachelor of Arts in History
    High School Diploma

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