Shift Leader Resume Example The Gravity Vault

SHIFT LEADER

Summary

Motivated and enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills

Team supervision
Staff development
Client support
Issue resolution
Ability to analyze reports
Experience in leadership
Training & Development
Program evaluation
People skills
Multitasking
Relationship building
Computer skills
Reliable and trustworthy
Project Management
Event Planning

Web site content
Audience Targeting
Adobe PhotoShop
POS Proficiency
Microsoft Word and Excel
Client contact
Social media
Promotions planning skills
Survey coordination
Customer service
First Aid/CPR
PPE use
Proficiency in ASL
Working collaboratively
Active listening

Experience

The Gravity Vault | Chatham, NJShift Leader08/2019 - Current

Booked, staffed, and orchestrated events for groups ranging from 4-80 people.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Performed necessary equipment inspections to maintain the optimal level of performance.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Created training materials for employees to use as reference guide.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Enforced compliance with safety and sanitary requirements to protect team members and customers.
Documented and responded to all customer and staff questions, complaints, and suggestions both in person and via phone/email.
Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.

The Gravity Vault | Chatham, NJInstructor07/2013 - 08/2019

Maintained facility cleanliness standards.
Answered phones, issued equipment and completed guest check-in.
Observed other instructors to learn valuable techniques.
Built positive relationships with customers, coworkers, and supervisors.
Developed engaging and informative lesson plans that incorporated multiple learning modalities to help young climbers grasp complex concepts.
Mastered use of gym and fitness center equipment and rules and delivered safety-focused demonstrations and orientations to members and guests.
Advertised current promotions to increase enrollment using various social media platforms.
Discussed classes with members to fit lifestyle goals, addressing any potential limitations.
Monitored inventory of supplies and equipment and requested replacements or upgrades.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.

Roger Williams University | Bristol, RIAthletic Event Coordinator02/2016 - 04/2019

Marketed and publicized vents in social calendars.
Maintained close communication between various parties to mitigate scheduling issues.
Organized event logistics and operations, including facility selection, transportation, accommodations, and audio-visual arrangements.
Assessed event success and uncovered room for improvement through event feedback.
Directed event production in collaboration with sponsors, hosts, internal and external teams.
Assisted home and away teams, spectators, referees, and photographers, to designated areas.
Organized and served as crowd control to ensure events proceeded as planned.
Networked to obtain potential event sponsors

Famous Bar and Lounge | Newark, NJYankaskasEvent Bartender (Seasonal)06/2016 - 08/2018

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Stocked and inventoried beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Engaged in small talk with patrons to build rapport and earn repeat business.
Made product recommendations to customers based on preference, food pairings and special promotions.
Upsold customers from shelf to premium brands to help boost sales.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Reduced inventory losses by creating new drink menu items to move older products.
Monitored patrons to keep alcohol consumption at designated levels.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Set up banquet bars, stocked all supplies and put together table arrangements for each event.

Education and Training

Roger Williams University | Bristol, RIBachelor of Arts in History05/2019

National Residence Hall Honorary Member
Magna cum laude graduate
Phi Alpha Theta Member
Major in History with a focus on Middle Easter Minorities
Minor in Linguistics, German, and American Sign Language
Dean's List Honoree
Studied Abroad in London, England, Paris, France, and Vienna, Austria

Watchung Hills Regional High School | Warren Township, NJHigh School Diploma06/2015

Hobbies

Fitness and wellness

Language Learning

Traveling

Reading

Writing

Resume Overview

Companies Worked For:

The Gravity Vault
Roger Williams University
Famous Bar and Lounge

School Attended

Roger Williams University
Watchung Hills Regional High School

Job Titles Held:

Shift Leader
Instructor
Athletic Event Coordinator
YankaskasEvent Bartender (Seasonal)

Degrees

Bachelor of Arts in History
High School Diploma

Shift Leader Resume Example

Resume Score: 80%

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