Responsible and reliable Shift Leader with 4 years in Dutch Bros industry. Excellent motivational leader effectively communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers and team.
Skills
Quality Management
Product Knowledge
Customer Complaint Resolution
Cash Register Operation
Point of Sale Systems
Employee Training
Staff Management
Sales Goals
Cash Handling
Sales
Conflict Resolution
Team Oversight
Health and Safety Standards
Visual Displays
Work History
Shift Leader, 12/2020 - Current Krystal – Casselberry, FL,
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Boosted customer experiences by delivering superior customer service and issue resolution.
Store Manager, 12/2019 - 12/2020 Cole Haan – Honolulu, HI,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached employees in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Approved regular payroll submissions for employees.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led trimonthly store meetings for all employees to discuss sales promotions and new changes while providing platform for all to voice concerns.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Developed store location by hiring and training efficient team.
Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager, 12/2018 - 12/2019 T-Roc – Gaston, IN,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached employees in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Responded to customer concerns and working with manager to raise customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Interviewed, hired and trained numerous staff associates and equipped to comply with company policies and procedures.
Conducted trimonthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Barista, 04/2018 - 12/2018 International Coffee & Tea, Llc – Phoenix, AZ,
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Cultivated ability to recall customers' names and address each by name.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Upsold specialty items with beverages, increasing store sales.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Controlled line and crowd with quick, efficient service.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils and seating areas daily.
Education
Associate of Arts: , Expected in - Portland Community College - Portland, OR GPA:
Completed 2 years of college.
High School Diploma: , Expected in 06/2013 - Forest Grove High School - Forest Grove, OR GPA:
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