LiveCareer-Resume

shift leader resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Skills
  • Team Oversight
  • Daily Workflows
  • Conflict Resolution
  • Scheduling
  • Food Preparation
  • Sales
  • Guest Services
  • Cash Handling
  • Staff Management
  • Cleaning
  • Employee Training
  • Food Safety
  • Cash Register Operation
  • Customer Complaint Resolution
  • Product Knowledge
  • Quality Management
Work History
Shift Leader, 06/2010 to 02/2021
Rubio's Restaurants, Inc.San Marcos, CA,
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Regulated pricing, inventory count and supply during shift hours.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained financial accuracy when handling revenue each day.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained store equipment, printers and fax machines.
  • Effectively supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action
Assistant Manager, 05/2018 to 07/2018
Bi-Mart CorporationLa Grande, OR,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Assistant Manager, 02/2010 to 06/2011
Bi-Mart CorporationNorth Bend, OR,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
Cashier, 03/2009 to 02/2010
SephoraWest Des Moines, IA,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted over 60 customers per day.
Education
No Degree: , Expected in to Baker High School - Mobile, AL
GPA:
No Degree: Cosmetology, Expected in to Bishop State Community College - Mobile, AL
GPA:
High School Diploma: , Expected in 05/2008 to Theodore High School - Theodore, AL
GPA:

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Resume Overview

School Attended

  • Baker High School
  • Bishop State Community College
  • Theodore High School

Job Titles Held:

  • Shift Leader
  • Assistant Manager
  • Assistant Manager
  • Cashier

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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