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Shift Leader Resume Example

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SHIFT LEADER
Summary

Versatile Shift Manager offering 3 years of Retail experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally. Also has pharmacy experience. Great people skills with a positive upbeat personality. Goal driven. Willingness to learn new things and exceed expectations.

Skills
  • Customer, cash handling, and sales knowledge
  • Marketing strategies
  • Management
  • Staff oversight
  • Customer outreach
  • Customer assistance
  • Assistant manager
  • Billing
  • Cash handling
  • Cash register
  • Closing
  • Interpersonal skills
  • Credit
  • Customer relations
  • Customer assistance
  • Email
  • Financial
  • Marketing strategies
  • Organizational
  • Policies
  • Pricing
  • Problem-solving
  • Retail
  • Sales
  • Strategic
  • Telephone
  • Phone
  • Team supervision
  • Issue resolution
  • Client support
  • Staff development
  • Experience in leadership
  • Team building
  • Customer service
  • Training & Development
  • Critical thinking
  • Relationship building
  • Data management
  • Supervision
Experience
Walgreens | Oneida, TNShift Leader08/2019 - Current
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Delegated tasks to employees and monitored activities and task completion.
  • Increased customer base and market share by promoting product through diverse channels.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Entered orders into system and filled medication orders.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
America's Collectibles Network Inc | Knoxville, TNAt Home Sales Agent02/2019 - 07/2019
  • I assisted customers with placing orders for items over the phone.
  • Took down billing information, tracked packages, processed refunds, and set up new accounts.
  • Helped apply for JTV credit card and also helped with customer accounts.
  • Provided customers with a pleasant and WOW experience with the company to build customer relations.
  • Processed orders through system and coordinated product deliveries.
  • Offered product and service consultations and employed upselling techniques.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Helped customers with questions, problems and complaints in person, on the phone and by email.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
O'Reilly Auto Parts | Oneida, TNRetail Sales Specialist09/2017 - 02/2019
  • I was the person below assistant manager.
  • I helped with any and all store operations including opening and closing the store.
  • All cash and card handling with retail and commercial customers as well as bank deposits.
  • Done returns and stock lifts.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Received and processed cash and credit payments for in-store purchases.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Boosted security throughout store to reduce shrink and discourage theft.
Education and Training
Scott Hight School | Huntsville, TNGED2005
AIU College | OnlineSome College (No Degree) in Criminal Justice
Certifications
  • Certified Pharmacy Technician (CPhT)
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Resume Overview

Companies Worked For:

  • Walgreens
  • America's Collectibles Network Inc
  • O'Reilly Auto Parts

School Attended

  • Scott Hight School
  • AIU College

Job Titles Held:

  • Shift Leader
  • At Home Sales Agent
  • Retail Sales Specialist

Degrees

  • GED
    Some College (No Degree) in Criminal Justice

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