shift leader resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Focused Shift Leader proudly offering a background in reviewing team tasks to assure quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential.

People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating a workplace culture that is consistent with the organization's mission and values. Looking for a new role where hard work and dedication will be highly valued.

High-energy [Job Title] prepared to bring leadership skills and [Industry] knowledge developed over [Number]-year career and take on challenging new role at [Company]. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature.

Forward-thinking [Job Title] with [Number] years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing [Type] and [Type] equipment.

Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in [Industry].

History of working successfully in fast-paced environments to set up, run and tend blending machines. Well-versed in working with [Type], [Type] and [Type] products. Capable of cleaning equipment and maintaining production lines at peak levels.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Client support
  • Process improvement
  • Team supervision
  • Issue resolution
  • Documentation abilities
  • Safety proficiency
  • Equipment repair
  • Diagnostic skills
  • Material sampling
  • Equipment cleaning
  • Blending expertise
  • Safety procedures
  • Quality assurance
  • Production specifications
  • Business operations
  • Inventory management
  • Planning and coordination
  • MS Office
  • First Aid/CPR
  • Organization
  • Operational improvement
  • Relationship development
  • Team building
  • Problem resolution
  • Project organization
  • Communications
  • Supervision
  • Customer service
  • Team management
10/2017 to 05/2019
Shift Leader Marco's Pizza Ocala, FL,
  • Established solid working relationships with peers, [Job title]s and [Job title]s through effective communication, [Skill] and [Skill] skills.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed daily operations, including supervising multiple team members across [Number] locations.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Oversaw engineering team of [Number] members focused on continuous improvement processes.
  • Identified equipment malfunctions by using various troubleshooting methods, including [Technique] and [Technique].
  • Supervised, trained and evaluated over [Number] employees in [Type] industry.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Achieved safety standards by maximizing prevention and reducing accidents by [Number]%.
  • Boosted company efficiency through technology upgrades and process improvements which led to [Result].
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
02/2013 to 10/2015
Server Milestone Retirement Communities Stillwater, OK,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Prepared salads and appetizers to back up kitchen staff.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Processed customers' payments and provided receipts.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
04/2009 to 09/2014
Server Manager City Of Boston, Ma Boston, MA,
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Managed kitchen staff team of [Number] and assigned various stages of food production.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Oversaw hiring, training and development of kitchen employees.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Planned and managed menus for weekly offerings and special events.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Developed and standardized new recipes to diversify kitchen offerings.
  • Collaborated with [Job title] to educate [Number] employees on menu and procedural changes.
  • Decreased waste by [Number]% through effectively training employees, introducing [Type] programs and effectively managing employee mistakes.
  • Managed inventory records and supply orders to cut costs by [Number]%.
  • Designed long-term schedules for [Number] daily shifts and [Number] employees using [Software].
  • Oversaw food preparation, production and presentation according to quality standards.
  • Redesigned training program for new employees to decrease training time by [Number]%.
Education and Training
Expected in 06/2018 to to
West Orange High School - Winter Garden, FL

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Resume Overview

School Attended

  • West Orange High School

Job Titles Held:

  • Shift Leader
  • Server
  • Server Manager


  • GED

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