shift leader resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Issue resolution
  • Staff development
  • Team Supervision
  • Client support
  • Key accounts and territory management
  • Issue and conflict resolution
  • Conflict resolution
  • Critical thinking
  • Relationship building
  • Leadership
  • Decision-making
  • Supervision
  • Quick Learning
  • Active team member
  • Positive Attitude
05/2019 to 01/2020
Shift Leader Bowlero Corp Chesterfield, MO,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed and mentored numerous staff members.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created and improved daily operational plans, including production schedules and optimizing task flows.
05/2020 to 07/2020
Amusement Ride Operator Metro Animals And Happy K9 Plano, TX,
  • Fastened patrons' safety belts and bars to prevent injuries during ride.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Checked seatbelts of all riders to maximize safety and manage risk.
  • Attended offered trainings to build customer service and ride safety skills.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
07/2017 to 01/2019
Dog Daycare Attendant Wts International, Inc. Deerfield, IL,
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Cared for pets during owners' absences.
  • Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
  • Coordinated care for multiple animals at different locations and resolved scheduling or service issues.
  • Monitored medication administration as directed by pet owners and vet.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Identified animal health concerns and discussed problems with owners.
  • Administered basic treatments to sick or injured animals and worked with veterinarians to secure advanced care.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
09/2020 to 08/2021
Barista Grounds For Pleasure City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Merchandised display cases and promoted prepared foods.
  • Weighed, ground and packed coffee per customer orders.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
Education and Training
Expected in 05/2020 to to
High School Diploma:
Wayne High School - Huber Heights, OH,
  • 3.6 GPA
  • Honor Roll 2018-2020
  • National Honor Society Member
  • Senior Class President
Expected in to to
: Marine Science - Student
Eckerd College - St. Petersburg, FL
Activities and Honors

Played the tuba for 8 years, school section leader for the last 2 years.

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Resume Overview

School Attended

  • Wayne High School
  • Eckerd College

Job Titles Held:

  • Shift Leader
  • Amusement Ride Operator
  • Dog Daycare Attendant
  • Barista


  • High School Diploma

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