shift leader resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 7 months of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.

  • Operations Management
  • Technical Support
  • Shift Paperwork Completion
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Policy and Procedure Enforcement
  • Shift Scheduling
  • Assigning Work
  • POS System Operation
  • Cash Handling
  • Inventory Counts
  • Verbal and Written Communication
  • Training Assistance
  • Team Supervision
  • Positive Attitude
  • Patient Education
  • Patient Care
  • Organizational Skills
  • Documentation
  • Process Improvements
  • Behavioral Management
  • Healthcare Operations
  • Chart Updating
  • Medical Terminology
  • Direct Patient Care
  • First Aid and Safety
07/2020 to 09/2021
Shift Leader Northwest Landscape Services Snoqualmie, WA,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
09/2021 to 07/2023
Server National Church Residences Columbus, OH,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
01/2023 to Current
Patient Care Associate Carepoint Health Hoboken, NJ,
  • Engaged with patient family and friends to provide courteous visit experience.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Treated patients, families, visitors, staff and others professionally, resulting in creation of several lasting relationships.
  • Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Education and Training
Expected in 06/2021 to to
High School Diploma:
West Haven Highschool - West Haven,
Expected in 05/2023 to to
Associate of Science: Liberal Arts And Sciences
Gateway Community College - New Haven, CT
  • 2021- Dean's List
  • Participated in Ping Pong Club as a founder and Treasurer, 2021-2023
  • Participated in Black Student Union, 2022-2023
  • Academic Excellence Award Recipient
  • Member of PTK, 2021-2023
  • President to President Scholarship Recipient
Expected in 05/2025 to to
Bachelor of Science: Biological Sciences
University of Connecticut - Storrs, CT
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with 100 new clients and typically exceeded sales goals by 75%.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • West Haven Highschool
  • Gateway Community College
  • University of Connecticut

Job Titles Held:

  • Shift Leader
  • Server
  • Patient Care Associate


  • High School Diploma
  • Associate of Science
  • Bachelor of Science

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